Overview
Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets. We provide award winning services to the clean water, wastewater, gas, multi utilities and the highways sector. We are passionate about working alongside our client’s and partners to maintain the utility services essential to modern life throughout the UK.
About the Role:
We are actively looking to recruit a contract manager in our highways south division this is key member of the Sapphire business with front line management and day- to-day responsibility for safety, quality, environment, cost control, customer and client’s satisfaction
Location: Andover
Hours: 50 hours per week, Monday to Friday, 6am - 4pm.
Job Types: Full-time, Permanent
* Company car
* Free parking
Experience:
* Project Management: 1 year (preferred)
Key Accountabilities
* To work as directed by the Operations Manager ensuring that all operations are carried out in a safe and cost-effective manner and maintain the highest standard of quality and safety whilst working to the client’s specifications.
* Plan works, Supervise and monitor teams and individuals to consistently deliver value against budget
* To ensure technical compliance to agreed policies and procedures
* Compliance to programme and plan, anticipating issues and taking appropriate actions
* Weekly invoicing of responsible contracts including accurate data management
* Engage with third parties/internal stakeholders to promote and drive innovation, resulting in more efficient ways of working
* Supporting the supervisors to ensure that they have the right competencies, equipment and resources to fulfil their daily duties
* In the Operations managers absence the completion, collation and submission of all staff time sheets, plant sheets, invoicing, GRN’s and other business documents required ensuring accuracy and timeliness
Responsibilities – but not limited to
* Responsible for site activity from start to finish for our employees, even when put to work by our client.
* Where required Plan and programme the daily work to use all resources efficiently, when working to the clients program ensure that we deliver against the objectives and required out’s
* Personal safety, and the safety of other personnel under your authority and members of the public
* Report all accidents, dangerous, occurrences and near miss incidents on the company statutory forms
* Maintain good relationships and set a personal example when visiting locations, client’s councils and public
* Carry out Risk and COSHH Assessments, Method Statements, Safety and Quality inspections as required.
* Implement Company Safety policy and Quality / Environment & Security procedures
* Set high standards of Health, Safety, Quality and Environmental awareness
* Ensure all persons wear the correct personal protective equipment as required for the task
* Guarantee that company vehicles and equipment are clean, calibrated and safe to use
* Ensure persons under your authority are made aware of their responsibilities
* Identify and promote training for subordinate staff
* Review operational shift arrangements and update as required
* Support client and staff with technical advice and problem resolution
* Resolve customer complaints and work with a strong customer focus, supporting an increased OFGEM score
* Carry out investigations into technical non-compliance and safety related incidents and near misses
* Consider new and alternate ways of working, seeking efficiency and improvements
* Ensure compliance to all Health & Safety requirements
* Weekly reporting of responsible contracts performance
* General tasks as required and directed in support of the Operations Manager
* Carry out site inspections and audits in accordance with company guidelines and clients requirements ensure that corrective actions are put in place and closed out in accordance with the business process
Training & Qualifications
* Technical Qualification
* SMSTS
Knowledge & Experience
* Direct supervisory experience
* Experienced in Jetting and camera works
* STC, Environmental Awareness
Skills
* People management and leadership skills
* Planning, programming & Invoicing
* Reasonable IT skills
* Good multitasker
What you will get in return
In joining Sapphire Utility Solutions as part of the Lanes Group - the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.
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