Job summary
The PCN Operations Director is a senior operational leadership role responsible for the day‑to‑day management, governance, and assurance of the Primary Care Network, reporting to the Board and commissioners and stakeholders. The post holder will ensure that the PCN operates safely, compliantly and efficiently, meeting all contractual, regulatory and statutory obligations.
Working closely with the Clinical Director and PCN Board, the PCN Operations Director will provide operational oversight, lead on corporate and clinical governance, ensure CQC readiness, manage DES and NHS contractual requirements, and oversee estates and facilities management across the network.
Benefits include NHS Pension Scheme and 25 days annual leave plus bank holidays. The role is office‑based Monday to Friday.
Main duties of the job
The role requires a highly organised, proactive leader with strong operational credibility, capable of translating strategy into delivery, maintaining effective controls and supporting practices to work collaboratively at scale.
About us
9 Practices, 82,000 Patients
Maidenhead Primary Care Network (PCN) is a progressive healthcare organisation comprising nine practices serving 82,000 patients across Maidenhead. Operating as a limited company, we balance robust business management with healthcare excellence.
Date posted
17 March 2026
Pay scheme
Other
Salary
£65,000 to £75,000 a year, depending on experience
Contract
Permanent
Working pattern
Full‑time
Reference number
A5556-26-0003
Job locations
St. Marks Hospital
112 St. Marks Road
Maidenhead
Berkshire
SL6 6DU
Job responsibilities
Governance, Assurance and Risk Management
* Lead and maintain the PCNs governance framework, ensuring compliance with NHS England, ICB and company requirements
* Act as lead manager for corporate governance, including policies, procedures, risk registers and assurance reporting
* Oversee, maintain and proactively review the PCNs complaints and incidents inbox, ensuring timely investigation, coordination of responses, identification of themes or risks and escalation of significant issues to the Clinical Director and PCN Board
* Ensure appropriate information governance, GDPR compliance and data protection arrangements are in place
* Coordinate annual reviews of PCN policies, SOPs and governance documentation
* Support internal and external audits and ensure actions are tracked and delivered
Board and Executive Support
* Act as board coordinator to the PCN Board, planning agendas and recording accurate minutes
* Ensure timely reporting to the Board on performance, risks, finance, workforce and contractual compliance
* Support the Clinical Director with governance advice and operational briefings
* Ensure Board decisions are implemented, tracked and reviewed
* Manage relationships with external advisors where required (e.g. accountants, HR, legal)
CQC and Regulatory Compliance
* Act as PCN lead for CQC readiness, supporting member practices with system‑wide assurance
* Coordinate PCN‑level responses to CQC inspections, actions and improvement plans
* Support practices to align governance arrangements and evidence consistent standards across the network
DES Contracts and Contractual Management
* Lead on the review, implementation and ongoing management of the PCN DES Contract
* Ensure all DES requirements, service specifications and reporting deadlines are met
* Oversee enhanced services, including claims validation, performance monitoring and assurance
* Maintain accurate records of contractual obligations and ensure compliance across all member practices
* Act as the main point of contact for the ICB regarding PCN contractual matters
Operational Management and Service Delivery
* Provide operational oversight of PCN‑funded services and programmes
* Ensure effective planning, coordination and delivery of PCN initiatives
* Monitor performance against key operational and contractual KPIs
* Resolve operational issues proactively and escalate where appropriate
Estates and Facilities Management
* Lead on PCN estates oversight, working with practices to ensure premises are safe, compliant and fit for purpose
* Coordinate estates‑related risks, health & safety compliance and statutory requirements
* Support planning for estates development, utilisation and improvement projects
* Act as liaison with landlords, estates teams and external providers where required
* Ensure estates considerations are reflected in service planning and workforce deployment
Financial and Resource Management
* Work closely with finance support to oversee PCN budgets, including ARRS and DES funding
* Ensure accurate financial reporting, claims submissions and audit trails
* Monitor expenditure against budget and identify financial risks or opportunities
* Support the development of business cases and funding bids
* Ensure value for money and appropriate use of public funds
* Have an understanding of accounting software (e.g. Quickbooks)
* Oversee necessary invoicing for any services or projects delivered
Person Specification – Key competencies
* Highly organised with strong attention to detail
* Confident operating at Board and executive level
* Strong understanding of NHS governance and accountability
* Ability to balance operational delivery with assurance and compliance
* Credible, calm and professional under pressure
* Treats all staff with fairness, dignity and respect, regardless of role or background
Experience – Essential
* Senior operational management
* Strong experience of governance, risk management and assurance
* Experience supporting Boards or senior leadership teams
Desirable
* Senior operational management within NHS primary care, PCN or wider healthcare
* Working knowledge of CQC frameworks and regulatory compliance
* Experience managing NHS contracts, DES or enhanced services
* Experience of estates or facilities management in a healthcare setting
* Experience working within a limited company or formal corporate structure
* Project or programme management experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Maidenhead Primary Care Network
Address
St. Marks Hospital
112 St. Marks Road
Maidenhead
Berkshire
SL6 6DU
Employer's website
https://www.maidenheadpcn.nhs.uk/
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