Salary: £52,800 - 55,200 per year Requirements: Proven Service Design experience at SFIA Level 4 (or equivalent) Experience contributing to end-to-end service design in complex environments Strong experience producing core service design artefacts (e.g. service blueprints, user journeys) Confident stakeholder engagement across business and technical teams Experience working in structured delivery environments with multiple stakeholders or suppliers Solid understanding of user-centred design principles and service design methodologies Highly preferred: Experience working within UK Government departments, ideally in regulated or public sector environments Highly preferred: Familiarity with Government Digital Service (GDS) principles and service standards Highly preferred: Exposure to government governance and delivery frameworks Desirable: Experience supporting large-scale transformation programmes (digital, data, or tax services) Desirable: Exposure to both legacy and modern technology environments Desirable: Experience working in agile, multidisciplinary teams Desirable: Experience supporting services across different lifecycle phases Responsibilities: Support service design activity across defined workstreams Contribute to the design and iteration of end-to-end services Produce service design artefacts including service blueprints, user journeys, and supporting documentation Work closely with Business Analysts, Product Owners, Delivery Managers, and technical teams to ensure designs are understood and deliverable Participate in workshops and stakeholder sessions to gather insight and support alignment Engage with client and supplier teams within a multi-supplier delivery environment Support alignment with GDS standards and service design best practices Identify and highlight risks, dependencies, and opportunities for service improvement Technologies: Support UX UI Design More: We are seeking an experienced Service Designer (SFIA Level 4) to support delivery across a major UK government programme. This role operates client-side within a complex, multi-supplier environment, contributing to the design and improvement of end-to-end services that meet user needs while aligning with policy, programme, and operational constraints. The position is hybrid, requiring 2 days per month on site in Telford, and offers a daily rate of £440 inside IR35 for a 6-month contract. We value independent workers who can collaborate closely with multidisciplinary delivery teams. last updated 16 week of 2026