BA Cityflyer is an airline with a difference. Yes, we’re part of the British Airways family and take great pride delivering the same impeccable customer service. However, we also do things in our own, unique way.
We serve a business and leisure market from London City, a single-terminal airport just east of Canary Wharf. It’s a place where you’ll really get to know your colleagues and become part of a close-knit team.
You might also get to know our customers too, some of whom fly with us weekly, or even daily. In fact, our diverse and dedicated team really feel like they’re part of a family when they join us.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in exciting places, a job at BA Cityflyer is yours to make.
This is an airline where your original personality and skills will really shine throFrom the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on worldwide British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At BA Cityflyer you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
The role: Senior Crew Resource Manager
Salary information location dependent.
Manchester based: £76,000 - £84,500 per annum / London City Airport based: £84,600 - £94,000 per annum
Leads resource planning and roster delivery for BA Cityflyer and BA Euroflyer, ensuring accurate, compliant, and efficient crew resourcing aligned with operational, financial, regulatory, and business priorities. Partners with Air Operations, Network Planning and senior stakeholders to optimise manpower, productivity, and planning processes - driving performance, governance, and continuous improvement.
What you’ll do:
1. Lead and develop the Resource Planning and Delivery teams to ensure efficient, accurate and compliant outputs, fostering a high‑performance culture.
2. Deliver robust crew resource plans aligned to business needs, from long‑range planning through to operational delivery. Overseeing crew roster production, ensuring on‑time delivery, accuracy, and compliance with collective agreements and CAA regulations.
3. Define and maintain optimised trip‑pairing solutions for current and future seasons that maximise productivity and minimise fatigue risk.
4. Own governance, reporting and analytics for crew resourcing, driving continuous improvement and data‑led decision‑making.
5. Develop and manage crew training plans, ensuring training is correctly rostered and delivered on time and compliant with regulations.
6. Act as a strategic business partner to senior Air Operations leaders, providing expert insight and maintaining strong stakeholder relationships including representing the crew planning function within group
7. Develop deep expertise in the AIMS crew planning system and lead its ongoing development and utilisation to deliver business goals.
8. Lead resource scenario modelling and project work to support future strategic, network and resourcing decisions.
9. Lead on crew planning process optimisation and transformation initiatives
10. Work closely with Trade Union partners to deliver resource efficiencies and support transparent, constructive engagement.
11. Contribute to ad hoc responsibilities and project tasks as required to assist wider team(s)
What you’ll bring to BA Cityflyer and BA Euroflyer:
12. Analytical and problem-solving expertise
13. Digital mindset
14. Influencing and stakeholder management
15. Regulatory expertise
Your experience:
16. Educated to a degree level or equivalent
17. Extensive experience in resource planning
18. Experience of budgeting and cost management
19. Crew agreement and CAA regulation expertise
20. Strong planning, numeracy and analytical skills
21. Leadership experience in successfully managing and developing teams
22. Excellent time management, planning and organisation skills with the ability to prioritise effectively
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
On top of your basic salary, you’ll receive:
23. A range of salary sacrifice schemes: electric vehicle scheme, cycle to work scheme
24. Gym & retail discounts
25. Holiday Entitlement: 34 days inclusive of Bank Holidays, flexibility when you take them
26. Discretionary annual incentive scheme
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on worldwide British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At BA Cityflyer you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At BA Cityflyer we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA Cityflyer as we continue to connect Britain with the world and the world with Britain.