Overview
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.
What You'll Do
As the Product Owner for Translation, Knowledge and Service Platforms, you’ll have a key role working between the business and global technology teams. You’ll be responsible for defining business requirements, scoping product enhancements and driving changes to all centrally supported markets.
Responsibilities
* Inform the strategic direction of Service Technology based on clear commercial rationale and robust analysis or insights with a focus on your product area.
* Take ownership for requirements definition and delivery of product enhancements at a central level.
* Collaborate with relevant stakeholders and support teams, such user experience specialists, to optimise existing capabilities as well as creating new ones
* Take ownership of measurement and reporting of key KPIs relating to the performance of translation and content technology.
* Provide support for strategic roadmap projects, working alongside other product owners within the service and business operations.
* Help define excellent requirements for the CRM Scrum Team, Digital and Operations stakeholders.
* Ensure that new and existing features are coherent and fit-for-purpose.
* Lead development of critical new initiatives around automation, artificial intelligence and continuous process improvement.
What You'll Bring
* We’re looking for someone who is passionate, has a great eye for spotting the improvements we could make for our customers and with a solid understanding of what makes successful operations tick.
* Experience as a technology product owner is required, as well as experience working with Agile methodologies.
* A second language and/or experience in the translation industry is desirable, and experience working with multi-lingual content in multi-national organisation is a must.
* Experience working with (or within) a contact centre and/or and Operations department is desirable, and any work with CRM solutions, in particular Salesforce and AWS Connect would be beneficial.
* You’ll have excellent networking and communication skills, the ability to manage several different projects and stakeholders simultaneously, all the while ensuring everything is prioritised according to business needs.
* You should be able to demonstrate your ability to gather and define requirements through interviews, workshops and manage senior stakeholders across the business vertical.
* You’ll have experience in delivering recommendations to improve processes and working practises, balancing cost and benefit when defining requirements and evaluating possible solutions.
* As a Product Analyst reports to this position, management experience is required to manage workloads, set daily, weekly and monthly targets, and maintain performance.
Team Overview
Global Streaming Platform Global Streaming Platform team develop and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal, Peacock, Sky, NOW, SkyShowtime and Showmax. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world’s best entertainment, news and sport.
Product Management Our Product Management team works closely with our design, delivery and business teams to create an unforgettable experience for our customers. From streaming products like NOW, to providing smart entertainment products like Sky Glass and Sky Go, and creating unforgettable Connected Living experiences, we’re the problem solvers who find smarter and simpler ways to connect customers to more of what they love.
The rewards
There’s one thing people can't stop talking about when it comes to : the perks. Here’s a taster:
* Sky Q, for the TV you love all in one place
* The magic of Sky Glass at an exclusive rate
* A generous pension package
* Private healthcare
* Discounted mobile and broadband
* A wide range of Sky VIP rewards and experiences
Inclusion & How You'll Work
We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space
Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
We\'d love to hear from you
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next. But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we’ll back you all the way.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
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