Senior Operations Manager - Soft Services
Skanska, one of the world’s leading project development and construction groups, is an inclusive and responsible business that is helping to build a better society. Skanska Building Services is at the forefront of facilities management, trusted by clients to deliver excellence every time.
We’re now seeking a dynamic, visionary Soft Services Facilities Management leader to join us as Senior Operations Manager – a pivotal role ensuring that our support services run seamlessly and deliver maximum value for our client.
What you’ll do:
* Directly lead and inspire a team of 3 Managers, driving operational excellence across multiple soft services streams.
* Oversee outsourced contracts including catering, cleaning, grounds maintenance, and waste – ensuring world-class service delivery.
* Partner closely with Hard Services leaders to deliver integrated FM solutions that meet contractual, statutory, and compliance requirements.
* Embed a culture of customer focus, safety, and continuous improvement, ensuring every team member understands their role in exceeding expectations.
* Implement robust quality and performance measures that set the benchmark for service delivery.
* Drive change initiatives that enhance efficiency, engagement, and innovation across the portfolio.
What you’ll bring to the role:
* A proven track record in senior operational leadership within FM Soft Services.
* Experience managing complex service environments (PFI, Defence, or Security sector exposure advantageous).
* Strong stakeholder management skills with the ability to build trust at every level.
* A commitment to health, safety, and employee wellbeing as non-negotiables.
* Eligibility for MoD Security Clearance is mandatory to work on this site (UK citizenship and minimum 5 years UK residency required, with potential for DV clearance).
Equal opportunities
We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic – we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams.
Flexible working
We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.
Reasonable adjustments
We would like you to perform at your best at every stage of our recruitment process. Please contact us if you require any adjustments that would support you throughout your application.
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