Khne Nagel (AG & Co.) KG Are you ready to be the hero in the fast-paced world of logistics? In this role you will handle and monitor all QuickSTAT Operational activities ensuring compliance with all agreed company policies. You will monitor all QuickSTAT live network activities ensuring adherence to agreed rate structures and pricing policies. How you create impact Processing of consignment orders from clients via email, telephone and via Quicks online booking portal Quickonline, (which includes routing, classifying of service type, establishing a deadline and printing the job order. Managing the green light approval process for consignments destined to non EU destinations. Assist in providing clients with continuous status notifications and performing the necessary follow-ups (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc). Monitoring and actioning of client emails via the shared mailboxs. Ensure compliance with company policies and procedures. Calculating and arranging the positioning of suitable temperature controlled packaging & logger supplies. Calculating and arranging the positioning of suitable temperature controlled packaging & logger supplies. Tracking and tracing consignments and providing the client with status updates throughout transit. Process clients daily reports and manifests. What we would like you to bring Negotiation and problem solving skills. Teamwork skills and strong self-motivation ability. Good numeric / financial ability. Ability to work successfully under pressure Good computer skills, Word / Excel / PowerPoint We offer: As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation