As the successful candidate, your key mission will be to identify and close qualified opportunities while re-engaging previously inactive customers to fuel our growth within the Business Development team. You'll collaborate closely with the Sales Manager to effectively qualify and promote a well-established portfolio of products and services to our diverse customer base.
* Reach out to customers from a designated database to foster engagement, understand their needs, and support ongoing sales and service initiatives.
* Strategically organize and conduct outbound calls with meticulous attention to detail, ensuring that all pertinent information is recorded and actions are properly executed.
* Spot potential sales opportunities during customer conversations and respond effectively by presenting appropriate products or services that align with their requirements.
* Create and deliver precise quotations for a variety of products and services, ensuring that prices and terms comply with company standards and meet customer expectations.
* Collaborate closely with the Sales Manager to advance identified opportunities and facilitate the successful conversion of leads into actual orders.
* Establish, nurture, and strengthen customer relationships by gaining a deep understanding of their needs, challenges, and priorities.
* Efficiently manage your daily workload and priorities to enhance productivity, efficiency, and responsiveness to both customer and business needs.
* Take the initiative to suggest and implement solutions that cater to customer needs, leveraging negotiation and problem-solving skills to achieve favourable outcomes for both the customer and the business.
Experience Required
* Proven ability to execute structured and impactful outbound customer calls, leveraging provided data to uncover needs, drive engaging conversations, and create valuable sales opportunities.
* Demonstrated experience in spotting and maximising sales potential through strategic questioning, attentive listening, and personalised product or service suggestions.
* Skilled in preparing and delivering precise quotations for a diverse array of products and services, ensuring they align perfectly with customer needs and commercial standards.
* Exceptional negotiation and objection-handling abilities, with a talent for influencing outcomes while preserving positive and professional interactions with customers.
* Expert at managing a personal sales portfolio effectively, striking a balance between proactive sales efforts and administrative duties.
Requirements
* Communication – Communicates clearly and confidently to build rapport with customers and maintain effective working relationships with internal stakeholders.
* Teamwork – Works collaboratively with colleagues and sales managers to support opportunity conversion and deliver a consistent customer experience.
* Customer Focus – Delivers professional, timely, and effective customer service across phone, email, and digital channels, responding accurately to enquiries, objections, and complaints.
* Sales Awareness & Opportunity Conversion – Identifies and progresses sales opportunities through effective questioning, tailored recommendations, and appropriate quotation or escalation.
* Pipeline management – progressing all prospects, exemplary follow up, negotiation and objection handling skills.
* Drive – persistent and resilient in their drive to achieve results, deliver high standards for themselves and their team. A self-start with the focus to learn new systems.
Benefits
* 23 days holiday
* Competitive Commission Scheme - OTE £39,900-£41,900
* Employee Discount/Perk Platform
* Free onsite parking
* Monday to Friday working schedule
* 24 Access to our Employee Assistant Programme
* Pension Scheme
* Culligan Product Discounts