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Customer Support Specialist, Stoke-on-Trent
Client: MarkJames
Location:
Stoke-on-Trent, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
About the job
Customer Support Specialist
Hybrid (located in London)
Our client is looking for a Customer Support Specialist to join their award-winning team. You’ll play a key role in delivering outstanding service to Financial Advisers and Policyholders, helping to resolve queries via phone, email, webchat, and post.
What You’ll Be Doing:
* Resolve customer queries at first point of contact via telephone calls, webchats, and emails.
* Keep accurate and up-to-date customer records by working through admin tasks.
* Take ownership of issues and see them through to resolution.
Requirements:
* A customer-first mindset and strong communication skills.
* Positivity, energy, and the ability to manage your own workload.
* Team spirit and resilience when dealing with challenging queries.
* Experience in customer service.
Why Join?
* Private Medical Insurance with rewards for yourself with discounted rates for your family members.
* Competitive Company Pension Scheme.
Access to several employee discounted schemes to suit your lifestyle including but not limited to:
* Electric Vehicle Salary Sacrifice Scheme
* Cycle to Work scheme
* Comprehensive Europe and Worldwide Travel Insurance
* Medical Cash Plan
* Access to 24/7 GP service for you and your family
* 25 days holiday with the option to purchase more
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