My client is a leading and rapidly expanding provider in the private rented sector, with a strong presence in the single-family housing market.
Backed by solid funding and ambitious growth plans, they offer a dynamic, forward-thinking environment where your skills and ideas will truly make an impact.
They are seeking an experienced Aftercare Manager to play a crucial role in delivering exceptional customer service and managing the defect resolution process across a large residential portfolio.
You’ll have the opportunity to lead aftercare operations, collaborate with a variety of teams and contractors, and drive continuous improvements to ensure tenants enjoy a smooth, hassle-free living experience.
At the heart of the business is a commitment to enriching lives through renting. The company culture is built on respect, collaboration, proactive thinking, and positivity, creating a supportive environment where every team member can thrive.
If you want to join a fast-growing company that values your expertise and empowers you to deliver excellence, this is the perfect opportunity to take your career to the next level.
Your Responsibilities:
* Oversee the full aftercare process from property handover through to the end of the defects liability period.
* Lead and mentor a team of Aftercare Coordinators.
* Manage relationships with developers, contractors, and internal teams.
* Conduct site inspections and ensure timely, high-quality defect resolution.
* Monitor and report on KPIs and aftercare performance metrics.
Your Requirements:
* Experience in aftercare within a developer or construction environment.
* Strong understanding of EOD processes, NHBC guidelines, and construction defects.
* Previous experience managing a team.
* Experience with KPI's
* Excellent communication, organisational, and customer service skills.
* Strong Excel/data reporting skills.
Pease call me on 07378552356 or visit me on LinkedIn (Kamile Marcinskaite) and send me a message there. We understand that your CV might not be up to date. No problem, just send me what you have.
We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better.