We are working closely alongside a Local Authority in Swindon to assist with the appointment of a Homeline Response Officer, on a 6 -month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay : £14.66 per Hour PAYE Responsibilities: Arrange and co-ordinate the removal of systems no longer required. This can often be shortly after the passing of a client so diplomacy and empathy is required. Assist service users in relation to payments and any issues associated with this. Liaise with the finance department to organise the closing of any accounts. Install temporary key safes at dwellings and collect cash or cheque payments for their sale. Also use this facility for the potential sale of replacement pendants. Report general repairs (for council tenants) and provide information of other council services to isolated residents etc. Assist in the training of new Homeline Response Officers. Co-ordinate help and report to appropriate agencies, clients who may require specialist support due to mental health, alcohol dependency or disabling illness, including case conferences, Coroners inquest, etc. Respond to emergency requests for help from (Council and Housing Association) sheltered housing schemes. This includes responding to emergency fire alarms when resident staff are not on duty and generally out of hours. To liaise directly with fire brigade at scene and to ascertain cause and reset fire panel once necessary checks have been completed. To organise any specialist contractors if appropriate such as borough electricians. Qualifications: Minimum of GCSE English & Mathematics (Grades A-C) Please note: You should be available to work immediately or at a short notice. You should have right to work in U.K Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important : We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. RQ1224895