Company Description
Care Coordinator - Queensbury
Do you have a passion for delivering exceptional care? Join CCH Group, the UK’s largest and most trusted care provider, as a Care Coordinator and play a key role in shaping the future of home care in your community.
At CCH Group, we deliver 1.5 million hours of care monthly across 260+ locations. Join us as a Care Coordinator and play a key role in organizing and delivering high-quality care services in your community.
Location: NW9 9BW
Salary: £29,618
Monday - Friday 9am - 5pm with additional on call on a rota basis
Job Description
What you’ll do
Rota Management
1. Schedule weekly care visits promptly to ensure continuity for clients and Care Professionals.
2. Deploy new Care Professionals to clients within two weeks of hire.
3. Create and manage monthly rotas in advance to minimize agency use and provide clear communication.
4. Ensure rota changes are communicated by Thursday of the prior week.
5. Manage guaranteed hours contracts to prevent unnecessary top-up payments.
6. Oversee annual leave requests to maintain service continuity.
Recruitment & Engagement
7. Maintain close contact with Care Professionals through calls and regular meetings.
8. Schedule refresher training to meet CQC and contractual requirements.
9. Collaborate with Recruitment to advertise vacancies and source candidates to support branch growth.
Reporting
10. Escalate care delivery concerns to the Business Manager and Clinical Care Manager.
11. Monitor ECM to track visit timings and durations, addressing any issues.
12. Accurately code canceled hours and maintain digital records for invoicing compliance.
13. Report Care Professional absences for absence management.
14. Provide thorough handovers for the Out of Hours team.
15. Ensure shift reconciliation for accurate payroll processing.
What We Offer:
16. Career Growth: Leadership opportunities with a trusted sector leader.
17. Support: Access to top experts and innovative systems.
18. Recognition: “Extraordinary Care Awards”—monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month.
Qualifications
Essential
19. Previous Care Coordinator experience
20. Excellent attention to detail
21. Excellent time management and communication skills
22. A true problem solver and able to think outside of the box
23. Self-motivated, responsible and able to act on your initiative.
24. To be organised and flexible
Desirable
25. NVQ/QCF Care at Level 3 or be willing to work towards this qualification
26. Be prepared to undertake other training that would benefit you in the role.