Job Description
The Role:\n\nSilcom Recruitment are seeking an experienced Service Advisor to join a well-established main-dealer franchise, based in Hedge End.\n\nWe are looking for candidates with previous experience working as a Service Advisor or Aftersales Advisor within the motor trade, who can deliver outstanding customer care in a busy dealership environment. This is an exciting opportunity to join a professional team with excellent earning potential and long-term career growth prospects.\n\nResponsibilities & Requirements:\n\nAct as the primary point of contact for customers throughout the service and repair process.\n\nBook customer vehicles into the workshop and liaise with technicians to ensure smooth workflow and timely completion of jobs.\n\nProvide accurate cost estimates, gain customer authorisation, and communicate updates efficiently.\n\nUpsell additional work, service plans, and value-added products where appropriate.\n\nEnsure all customer documentation, invoices, and job cards are completed correctly and comply with company and manufacturer standards.\n\nDeliver exceptional customer service and maintain strong working relationships with both customers and colleagues.\n\nThe Package:\n\n£29,000 Basic Salary\n\n£6,000 realistic annual bonus (£500 per month av...