Service Supervisor Do you have Scheduler, Scheduling, Maintenance Planning, Engineer Planner, Call Centre experience? Could you step into a Supervisor role? CROYDON BASED A specialist National Engineering company, who install, service & maintain Commercial Equipment to the retail sectorare seeking a Service Supervisor to join their customer focused engineer planning team. The Role: Based within their Croydon offices (option to work Hybrid after probation), you will supervise & support a team of call handlers & schedulers, ensuring that the business provides engineering support in line with set service level agreements SLA's. This includes; Monitor SLA's and ensure the team are planning works efficiently Monitor parts, works estimation & completion are supplied form the field Ensure administration is performed accurately & efficiently Plan for holiday 7 absenteeism within the team Handle escalated customer issues Oversee & sign of overtime & holiday payments for field service Ensure works are signed off and passed for invoicing accordingly The Person: You will possess; Strong Administration experience Some Scheduling, Planning, Maintenance Administration, Supervisory, etc experience Excellent communication skills Computer/IT literate Attention to detail and comfortable handling data accurately Some IT based call logging system Salary & Hours : Monday to Friday 8-5 Hybrid option after probation (2 days a week from home) Salary negotiable circa £31,000 to £35,000 on experience Company Bonus, employee benefit scheme, pension, etc. Please apply and call us at Start Monday now!