At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, with an unwavering commitment to our customers, communities, and colleagues. As part of Team Amex, you'll experience comprehensive support for your well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Are you an experienced Customer Care Professional with a curious and analytical mindset who wants to boost your career? Then this job might be for you.
This position is within the UK Third Party Payments Investigation Team, part of the wider Consumer Credit department, supporting the investigation and outcomes of a Regulatory Assurance Compliance Program within American Express Services Europe Limited (AESEL).
As a financial service provider, we are responsible for screening, identifying, verifying customers, and reporting unusual behavior. This role involves supporting analysis, remediation, and review activities of customer & business files to ensure compliance with all applicable legislation and regulations.
How you will make an impact in this role
We perform analysis and remediation activities to complete customer files, conduct investigations to detect suspicious behavior that may pose risks, and suspend or cancel accounts when necessary.
* Perform risk analysis on customer profiles and gather evidence/documentation accordingly.
* Raise Internal Suspicious Activity Reports (ISAR) with evidence and report to the compliance department for further investigation.
* Contact customers to understand their behavior and request documentation from third-party payers on their accounts.
Minimum Qualifications
Experience in customer service or as a Customer Care Professional is required. The ideal candidate has an analytical mindset and investigative skills.
* Ability to distinguish main issues from side issues and draw factual conclusions.
* Ability to report cases effectively to the compliance department (ISAR).
* Strong teamwork, relationship-building, influencing, and communication skills (verbal and written).
* Ability to communicate urgency effectively with clients.
Preferred Qualifications
* Experience with Know Your Customer (KYC) and Customer Due Diligence (CDD).
* Knowledge of UK AML regulations.
Note: Employment eligibility to work in the UK is required; visa sponsorship is not available for these positions.
We support your well-being with benefits including:
* Competitive salaries and bonuses
* Support for financial well-being and retirement
* Comprehensive health benefits (medical, dental, vision, etc.)
* Flexible work arrangements
* Paid parental leave
* Access to wellness centers and counseling
* Career development opportunities
Offer contingent upon successful background check, in accordance with laws and regulations.
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