Job overview
A new role within the Digital Directorate, the Head of Digital Business Change and Benefits will be an integral part of the Wider Digital Leadership Team. This role is essential for enabling a more user-centred, inclusive and problem-first approach to digital innovation and transformation, enhancing adoption of digital solutions and measuring impact of our initiatives.
The postholder will be expected to provide leadership and expertise both within the directorate and across WAST in relation to digital change management, inclusive engagement, co-designing transformation activities, digital inclusion and health equity. To do this, the postholder will need to proactively engage across the organisation with strong influencing, partnership and relationship-building skills.
This postholder will be required to deputise for the Assistant Director Digital (Innovation and Transformation) or provide cross-cover for other members of the Wider Digital Leadership Team as required. They will also line manage several roles within the Digital Innovation and Transformation Team.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
The Head of Digital Business Change and Benefits will be responsible for developing and delivering a structured lifecycle and governance framework for identifying, testing, evaluating, scaling or retiring new digital technologies and service models. This will include responsibility for the business change associated with such projects, ensuring that capability is embedded into the Trust’s business operations to ensure solutions are put to best use. It is essential for this role to work in partnership to co-design and embed innovation mindsets into cultures, leadership behaviours and day to day practice.
This role is part of our new dynamic Digital Innovation and Transformation Team at the Welsh Ambulance Service NHS University Foundation Trust. This team is at the forefront of driving our digital transformation strategy, focusing on innovative solutions to enhance service delivery and operational efficiency. We aim to optimise existing processes while integrating new technologies to deliver impactful, scalable improvements. Our team prioritises user experience and service design, ensuring that our solutions are intuitive, inclusive, and accessible. Additionally, this team will support change management, continuous improvement, and evaluation to foster a culture of ongoing development and excellence.
Working for our organisation
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
* Qualification to Masters level in relevant subject or equivalent practical level experience within business change management, operational change management or benefits realisation at a strategic level
* On-going business/change management qualification or learning & experience
Knowledge
Essential criteria
* Understanding of NHS Wales Digital Health Strategy
* Expert knowledge on impact of digital solutions on operational health services
Experience
Essential criteria
* Experience in the management of benefits realisation to maximise investment in digital solutions
* Experience in developing and delivering a structured lifecycle and governance framework to review multiple projects
* Experience in designing and delivering initiatives to increase adoption of new technologies
Skills
Essential criteria
* Excellent leadership and change management skills