** Billings Analyst **
ENERGY SECTOR
IMMEDIATE START AND INTERVIEWS
* £28k-£30k
* Full support and Training will be provided
* Guildford Based
* Hybrid working
We are seeking a detail-oriented and analytical Energy Billing Analyst to join a great team based in Leamingston Spa.
In this role, you will play a vital role in understanding and managing customers' energy costs requiring strong data analysis skills. You will collaborate with the invoice validation service, analyse and forecast costs associated with both fixed and flexible energy contracts, and provide excellent customer service.
Key Responsibilities:
Customer & Account Manager Support
* Serve as the Bureau contact for customers, proactively capturing issues ahead of the client and coordinating updates with Account Managers and the external bureau team.
* Hold direct conversations with customers to answer queries, provide updates, and explain market or billing information.
* Build trusted relationships through clear, accurate, and professional communication.
Bill Validation Oversight
* Monitor and stay fully informed on the
status of bill validation
carried out by the external partner.
* Ensure customers and Account Managers are kept up to date on progress, outcomes, and any flagged discrepancies.
* Coordinate with the external validator to resolve issues or escalate where necessary.
Market Awareness & Forecasting
* Stay informed on
current market rates
and track newly announced rates (not yet live).
* Communicate potential impacts of rate changes to customers and Account Managers.
* Support decision-making with accurate, timely insights.
System Proficiency
* Work confidently across the core systems to manage customer accounts.
* Maintain accurate, consistent data across platforms to ensure smooth workflows.
Supplier & Industry Liaison
* Communicate with suppliers to resolve data or account issues.
* Track supplier responsiveness and escalate recurring issues as needed.
Analysis & Reporting
* Provide reports on customer consumption, costs, and validation status.
* Identify risks, opportunities, and areas requiring proactive communication.
Process Improvement
* Spot gaps or inefficiencies in bureau processes.
* Collaborate with the team to improve workflows, reporting, and communication.
Skills & Experience:
* Knowledge of gas, power, or water industry processes, including supplier billing and account management.
* Experience in bureau, energy operations, or customer account support.
* Awareness of current and upcoming market rates and their impact on customer contracts.
* Strong proficiency in
Microsoft Excel
and ability to work across multiple systems.
* Excellent analytical and problem-solving skills with high attention to detail.
* Strong verbal and written communication skills, with confidence to interact directly with customers and suppliers.
* Customer service experience with a focus on professionalism and proactive updates.
* Ability to manage priorities independently while working closely with Account Managers and team members.