Your role What you'll be doing What We Need Corpay is currently looking to hire a Collections Officer within our Fleetcor Europe division. This position falls under our IVP line of business, located in Ipswich, UK. In this role, you will be managing and recovering returned Direct Debit payments across multiple lines of business within Corpay^, ensuring prompt resolution of overdue balances and minimizing bad debt. In this role, you will be reporting to the Collections Team Leader. How We Work As a Collections Officer, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing: Assigned workspace in our Ipswich office. Company-issued equipment Formal, hands-on training Role Responsibilities Ensuring accurate ledger management always following best practice procedures. Recovering unpaid Direct Debits. Undertaking timely referral of collection issues to management, as appropriate. Building and developing positive relationships with internal and external stakeholders, suppliers and clients. Engaging with customers in a professional and empathetic manner to resolve outstanding balances and maintain positive client relationships Ensuring customer queries are responded to promptly and accurately, with a ‘correct first time’ approach. Maintaining ageing debt within agreed targets, through effective communication and timely follow-up, with guidance and support from management Ensuring compliance with Data Protection Act where any payment information is provided. Qualifications & Skills Previous credit control collection experience would be preferable. Excellent verbal and written communication skills with professional telephone manner. Good attention to detail and accuracy Methodical and organized. Computer literate, with familiarity of Microsoft Office (or similar) Calm and Professional when resolving disputes Cooperative and dependable with an aptitude to work as part of a team Ability to work on own initiative. Able to make own decisions and to recognize when to escalate. Benefits & Perks 4 X Life insurance Pension scheme 5% employer contribution Private Healthcare 25 days Holiday (plus Holiday Buy/Sell) Access to benefits portal Access to LinkedIn learning Our Company & Purpose CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before. We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement. CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by: Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations. Empowering our people to share their experiences and ideas through open forums and individual conversations; and Valuing each person’s unique perspectives and individual contributions. Embracing diversity enables our people to “make the difference” as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.CORPAY.com or following CORPAY on LinkedIn. Equal Opportunity/Affirmative Action Employer CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. LI-Hybrid LI-SI1 INDOPS-INT About Corpay Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements. Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities. Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.