Job Overview
This is an exciting new role for a Regional Assurance Manager supporting a recently awarded national contract. Operating as part of a small contract team you will be regionally focused on approx. 14 client sites across the northwest, acting as the account directors regional point of presence.
As a driven self-starter you will have extensive experience in the Security industry, ideally in an operations environment, where you would have effectively managed dispersed teams whilst understanding potential threats and risks to the client and business; being able to advise on possible mitigations. You will be supporting the account director and local/site managers in supplying optimal levels of service, fostering a strong client relationship built on trust and setting the highest of standards through strong leadership.
Main Duties
1. Work closely with the account director to help project and manage client requirements & expectations
2. Implement opportunities locally to maximise service efficiency and drive continuous improvement
3. Collaboratively works with relevant stakeholders to ensure they achieve all contractual KPI's as agreed via the customer & Mitie.
4. Conduct monthly pre-audits KPI meetings as required and escalate any failings
5. Build, enhance and sustain long lasting client relationships at all levels within the account, positioning Mitie as a trusted partner.
6. Ensure that Policies and Procedures of the client, contract & our company are relevant and being adhered to by all employees.
7. Conduct regular reviews of all sites and ensure that all issues identified are reported and resolved.
8. Ensure smooth running of the security operation at all times leading by example to deliver to the high standards expected
9. Support and assist the site OM in the Management of all aspects of site based Mitie security staff for example (list is not exhaustive): SC Clearance – must have already or be able to achieve Minimum of 5 years proven experience in a management role Capable of being flexible with working hours due to 24 hour working model of some sites Ability to inspire and lead teams to deliver the highest service standards at all times Effective communicator at all levels Must have good understanding of delivering a security service within a government framework
10. Ensure the security risk assessments have been signed off and regularly reviewed.
11. Assist with recruitment and retention requirements for prescribed area
12. Deliver role and contract training to site staff.
13. Assist in the delivery of governance and assurance activity
14. Ensure efficient & effective administrative procedures, including the maintenance of reports and associated documentation.
15. Provide accurate and timely information for the preparation of reports and planning.
16. Support our company vision, culture and core values through leadership, mentoring and coaching.
17. Explore and look to introduce innovation in operational processes, systems and services to ensure our company maintains its competitive advantage.
18. This is not an exhaustive list of activities and other duties appropriate to the role may be delegated, according to the operational need.
What we are looking for
19. SC Clearance – must have already or be able to achieve
20. Minimum of 5 years proven experience in a management role
21. Capable of being flexible with working hours due to 24 hour working model of some sites
22. Ability to inspire and lead teams to deliver the highest service standards at all times
23. Effective communicator at all levels
24. Must have good understanding of delivering a security service within a government framework
25. Understand key Mitie principles and assist in delivering this in every aspect of site functions
26. Must have excellent IT skills and a good understanding of all Microsoft Office applications
27. Ideally have a clean driving licence and be comfortable with the expectation of frequent travel around the northwest area.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .