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Cloud Services Engineer (Previous Relevant Experience is Required), Basildon
Client: Telent
Location: Basildon, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Views: 3
Posted: 14.05.2025
Expiry Date: 28.06.2025
Job Description:
Location: Southampton
Job type: Full time, permanent
Job ref: 1415
Telent's Network Services division is seeking a Cloud Engineer to join our successful Engineering team based in Southampton. This role offers the opportunity to work with a talented team of Cloud, Network, and Security specialists, supporting your growth and development through challenging projects.
The Cloud Engineer will develop and maintain relationships with internal and external customers, providing proactive service and bridging the engineering team with Service Delivery, Projects, and Service Desk to ensure high customer satisfaction.
Our Technology Teams at Telent are dedicated to bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to innovate and develop networks and systems for millions, making a significant impact by helping to keep the nation's critical infrastructure connected and protected 24/7.
What you’ll do:
* Train internal engineering staff and customers on products and solutions.
* Assist with Professional Services and Sales opportunities within Network Services.
* Maintain awareness of all customer incidents and report on nominated accounts.
* Highlight trends, security threats, or technical bulletins impacting customers.
* Manage documentation and technical information related to customer platforms and Telent Cloud Services (TCS).
* Follow internal and external processes regarding task allocation, completion, reporting, and change management.
* Assist with Proof of Concept (PoC) scenarios, Type Approval activities, and lab testing.
* Create TA, POC, RFC, WI, and SoW documentation.
* Review engineering technical documentation peer-wise.
* Lead or assist in pre-staging equipment for customer sites.
* Attend customer meetings such as support reviews, project roadmaps, and incident reviews.
* Ensure accurate timesheet submission and timely expenses reporting.
* Link certifications and training to business objectives and role.
* Adhere to GDPR and security policies, report incidents accordingly.
Who you are:
The ideal candidate will have an interest in Cloud technologies, including some Azure knowledge, Linux, MS SCCM, and MS Exchange. We will support your skill development in these areas. You should have a strong work ethic, a can-do attitude, and experience working in a medium to large support environment (IT Managed Service). On-premise Cloud Services experience is also required.
* VCP 6.x-DCV (Desirable)
* MCSA: Microsoft Windows Server 2016 or above
* Networking Concepts knowledge
* Microsoft SQL Server 2016 or above, including clustering and availability groups
* Azure MFA and Identity Services
* Microsoft System Configuration Manager
* Microsoft Exchange Server 2016 or above
* VMware vCloud Director knowledge
* Leadership qualities and technical expertise
* Strong work ethic, pride, and ownership
* Hands-on with relevant technology
* Collaborative relationship-building skills
* Continuous improvement mindset
* Excellent communication skills
* Problem-solving passion
* Ability to work independently or within a team
What we offer:
A dynamic career with opportunities to develop and make an impact. We promote an inclusive culture that values diversity and ideas, helping everyone thrive at work.
* 26 days annual leave plus buy/sell options
* Company matched pension scheme
* Family-friendly policies
* Occupational health and wellbeing support
* Discounts through Telent Reward scheme
* Ongoing development and support
* Additional benefits discussed at offer stage
Our values:
* Be Inclusive
* Take Responsibility
* Be Customer-focussed
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About Telent
Telent is a leading technology company specializing in mission-critical communications and digital infrastructure. Join us to make a real impact and be part of a dedicated team committed to excellence.
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