Job vacancy - Service Engineer
Position: Service Engineer
Reference: DHacs1837
Location: Swindon
Salary: Dependent on experience
Service Engineer - UK & Europe
We are seeking a skilled Service Engineer to support the maintenance, servicing, and technical requirements of precision dicing machines and related equipment. This is a field-based role with opportunities to work across the UK, mainland Europe, and occasionally further afield.
Key Responsibilities
* Respond to and resolve customer requests for maintenance, service, or technical assistance, with an emphasis on first‑time remote solutions.
* Gain an in‑depth understanding of dicing machines, ancillary equipment, and the dicing process, including blades, setups, and machine operation.
* Update and maintain machine manuals, data sheets, and standards documentation.
* Communicate clearly and professionally with customers and colleagues via phone, email, video conferencing, and face‑to‑face visits.
* Collaborate closely with colleagues across Sales, Service, Engineering, and Production to resolve technical issues and support new machine designs.
* Schedule and conduct customer visits for maintenance, service, and technical support, including travel planning and reporting.
* Identify opportunities for improvements or solutions to prevent recurring machine issues.
* Work efficiently and safely in compliance with health, safety, and environmental policies.
* Maintain excellent customer relationships and provide timely, accurate reports following visits.
Person Specification
Education / Qualifications
* Completed Engineering Apprenticeship or equivalent engineering experience.
* Knowledge of pneumatics and the semiconductor industry is advantageous.
Professional Skills
* Proven track record as a Service Engineer, ideally in engineering, precision machinery, or industrial manufacturing.
* Strong computer literacy.
Personal Qualities
* Problem‑solving mindset with the ability to work independently.
* Strong customer focus and relationship‑building skills.
* Desire and ability to learn and understand complex machinery.
* Flexible and adaptable to meet business needs.
Physical & Travel Requirements
* Must hold a full driving licence and passport.
* Up to 50% travel, including overnight stays, across the UK, Europe, and occasionally further afield.
* Ability to lift assemblies up to 20kg safely and use compressed air and electrical testing equipment.
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