Customer Service & Scheduling Specialist
Automotive / Accident Repair
Location: Coventry, West Midlands
Salary: £28,000 – £34,000 OTE (basic + bonus), depending on experience
Hours: Monday to Friday, 8:00am – 5:00pm
Alternate Saturdays 8:00am – 12:00pm (paid overtime)
I’m working with a busy, well-established accident repair operation in Coventry who are looking to bring in a Customer Service & Scheduling professional to support their workshop and front-end operations.
If you’ve worked in a bodyshop, accident repair centre, or automotive service environment and enjoy dealing with customers, bookings and keeping jobs running smoothly – this one’s worth a look.
What you’ll be doing day to day:
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Taking inbound calls and emails from customers, insurers and accident management companies
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Booking vehicles in for repair and managing the diary
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Keeping customers updated on progress and timescales
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Coordinating with the workshop to keep jobs moving
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Chasing authorisations and confirming appointments
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General admin and system updates (nothing too scary!)
What they’re looking for:
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Previous experience in automotive customer service, bodyshop admin, service advisor or similar
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Someone organised, calm and confident on the phone
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Comfortable juggling bookings, updates and deadlines
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Good IT skills – you don’t need to be technical, just organised
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A team player who takes pride in good customer service
What’s in it for you:
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Competitive basic salary plus bonus
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Pension and life insurance
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22 days holiday + bank holidays
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Full training and support
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Stable role within a growing automotive business
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Long-term progression for the right person
Interested?
If this sounds like something you’d enjoy, apply now and I’ll give you a call to run through the details properly and answer any questions