Senior / Technical I.T. Support Engineer Salary (DOE) - £32,000 - £45,000pa [ comprehensive package benefits] Locations: Stroud / Stonehouse - Gloucestershire Immediate start available Our client is looking for a proactive Technical Support Engineer to strengthen their growing team. Our client: This is a great opportunity to join our growing client, who are a people-first tech company making IT simple, reliable, and human. From connectivity and mobile to IT and unified comms, we deliver solutions with a down-to-earth approach and a customer-first mindset. Objective of the role: Based in Leeds, you'll play a vital role in delivering outstanding IT and telecoms support across our diverse customer base. From troubleshooting to project delivery, you'll be at the heart of our technical operations. Daily duties & Responsibilities: * Provide 2nd and 3rd line support for hardware, software, cloud services, and networks. * Act as a key escalation point for the Support team, solving complex technical issues. * Manage and maintain Microsoft 365, Azure, and cloud telephony platforms. * Support critical IT projects, including system upgrades, migrations, and security enhancements. * Collaborate with customers, partners, and suppliers via multiple communication channels. * Contribute to internal documentation, compliance, and business continuity processes. * Mentor junior staff and share your knowledge to raise the technical bar. * Keep up to date with the latest in tech and industry best practices. Person Specification: * Ideally 2 years’ experience in IT or telecoms support/infrastructure roles * Proven skills in Microsoft 365, Azure, and cloud platforms * Solid understanding of networks, VPNs, firewalls, and telephony systems * Strong troubleshooting skills and the ability to explain solutions clearly * A team player who can also work independently with confidence * A genuine passion for customer service and continuous improvement * Certifications (e.g., Microsoft Associate) are a bonus - but not essential Company benefits: * 25 days holiday bank holidays your birthday off * Private medical insurance after 1 year * Company pension scheme * Ongoing training and certifications * Other employee non-taxable benefits, free breakfast, fruit & more * Hybrid working options (flexible for the right candidate) Interested? Ready to take the next step in your IT career? Are you a tech-savvy problem solver with a flair for cloud systems, Microsoft 365, and network infrastructure? Whether you're a skilled I.T. Support Engineer ready to step up or a Senior Engineer looking for broader hands-on experience, we want to hear from you. Send your CV to the G Force Recruitment team via CV Library. One of our specialist consultants will be in touch shortly. We take your data seriously. G Force Recruitment is fully compliant with the UK GDPR and Data Protection Act 2018