About Us
Founded by Mastercard and WorldRemit former executives, with early employees from Google, Uber, American Express, HSBC and Deliveroo. Volume (www.getvolume.co.uk) is a London-based payments startup on a mission to move money seamlessly around the world 💳
Our mission is to create a universal checkout on the Internet 🌍 enabling online shoppers 🛍️ to pay and businesses 🛒to get paid quickly, easily, conveniently, and eventually for free with just one click ⚡
Faster than Apple Pay, Volume is the only payment method that allows consumers to pay in one-click using their bank app and businesses to eliminate payment intermediaries such as Stripe, PayPal, card networks and their extortionate hidden fees 👿
Our Culture
We don’t follow the traditional corporate or start-ups 🥱 model but empower our people to own their work end-to-end. The challenge is not for everybody, we are entirely mission-driven with a fully autonomous team culture. You decide the strategy, you move the metric, we help to achieve your goals 🏆
What you can expect from us
* Meaningful equity in the company 💰
* Work from home 🏡 or from our incredible offices in London 🇬🇧 and Krakow 🇵🇱
* A one-off remote-working budget to help you set up your home office 💺
* Quarterly exotic retreats in fabulous locations 🏖️
* 24 days holiday as standard ✈️
* 30 day ‘work from anywhere’ policy 👩💻☀️
* Free lunch 🥙 If you choose to work from the office on Wednesday
The role
We are hiring a KYB & Merchant Operations Analyst to sit at the intersection of Compliance, Operations and Merchant Support.
This role is responsible for executing high-quality KYB reviews and acting as first-line operational support for merchants during onboarding and early lifecycle. You will be a critical part of ensuring we scale safely, efficiently, and with strong regulatory discipline.
This is not a call-centre role. It is an analytical, process-driven position with direct exposure to real payment flows, regulated partners, and complex merchant models.
Your Mission
KYB & Compliance Operations (primary focus)
* Conduct KYB reviews on merchants across the UK and EU
* Review corporate documents, ownership structures, UBOs and directors
* Perform sanctions, PEP and adverse media screening
* Assess merchant business models, use cases and payment flows
* Support Enhanced Due Diligence processes by gathering evidence and preparing structured case summaries
* Maintain clear audit trails and documentation in line with regulatory expectations
* Escalate risk issues to the MLRO or Head of Compliance with concise, well-reasoned analysis
* Keep merchant risk profiles and records up to date
* Maintain clean audit trails and defensible notes in FirstAML/case systems; escalate suspicions to the MLRO.
* Ensure alignment with MLRs 2017, JMLSG, FCA, FATF and PSD2/PSRs.
Financial Crime & Risk Operations
* Partner with Sales/Onboarding/Legal to clear documentation gaps and apply risk-based requirements.
* Contribute to merchant monitoring (early-warning indicators, chargeback/fraud patterns, usage vs. declared activity, velocity checks).
* Support remediation, QA sampling and control testing; feed insights into policy/process updates.
Merchant Operations & Support
* Act as a trusted technical contact for live merchants: triage/resolve integration issues, daily errors and escalations for Merchants
* Troubleshoot/reproduce problems; propose fixes/workarounds; own communications while coordinating with Engineering for complex cases.
* Operate the Plain platform to consolidate Slack/Teams/WhatsApp/Telegram/email into one queue; prioritise tickets, track SLAs and drive closure.
* Create/update knowledge-base articles and runbooks to reduce repeat issues and enable self-serve.
Enablement & Improvement
* Document repeatable onboarding standards and checklists by merchant type/MCC/geo.
* Identify and implement automations (registry lookups, bank account validation, screening rules) to increase throughput and quality.
* Provide feedback loops to Product/Engineering on risk controls, integration friction and policy-driven UX.
About you
* 1–3+ years in KYB/KYC/AML, onboarding, or financial-crime operations (FinTech/payments preferred).
* Preferred experience in the mobile payments, merchant acquiring, account-to-account or fintech
* Strong grasp of corporate KYB: UBO discovery, complex structures, controller verification, merchant site/app reviews, MCC risk, expected vs. actual activity.
* Hands-on with screening/case tools (FirstAML, World-Check, Dow Jones, LexisNexis, etc.).
* Ability to interpret/apply MLRs 2017, JMLSG, FATF; familiarity with PSD2/PSRs.
* Crisp written reasoning and defensible due-diligence notes; calm, diplomatic escalation style.
* Comfort in a fast-paced, regulated environment with shifting priorities.
Nice to have
* Exposure to card-not-present risk, chargebacks, fraud signals and monitoring rules.
* Familiarity with CRM/case systems, company registries (Companies House, OpenCorporates), basic SQL/log reading.
* Experience with payments integrations/APIs and Postman/cURL-level debugging.