We’re proud to say we’ve got big ambitions here at Abri. We want to develop sector-leading approaches to customer experience, housing management and community investment through our regional operating model, allowing us to tailor local services around what customers in those communities have told us really matter to them. That’s where you come in.
Reporting to the Regional Managing Director for London and the South, you’ll lead, motivate and empower the housing management functions across the region to continue to drive customer satisfaction through bespoke and innovative solutions that address our customers’ needs and empower our communities. You will also be responsible for leading the community safety function across all regions.
To deliver in your role you will need to be able to influence other teams and departments, and matrix manage services across different locations. We're also making sure our customers' voice is always heard through a regional resident's panel, and you'll work closely with the Regional Managing Director to support this crucial work. That’s what this role’s all about - delivering for our customers and enabling them to live their best lives.
Exceptional leadership and stakeholder management skills and a proven track record of delivering services to the highest of standards will all be essential to succeed in this role as you’ll not only be tasked with driving customer satisfaction and regulatory compliance, but also embedding a culture of continuous improvement throughout our services. Remember, we don’t want to do things how they’ve always been done, we want to make them even better!
For more information, please take a look at the job description on our careers page.
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