Meet the Team Cisco Global Demo Engineering (GDE) team’s primary directive is to help our sellers and partners accelerate their sales by providing Customers, Partners and Cisco Employees with a way to Experience Cisco Solutions. By demonstrating to customers how Cisco products can make them more productive, sales teams and partners can enlarge sales opportunities and shorten the sales cycle. Global Demo Engineering leverages Cisco dCloud as the primary engine to provide a breadth of experiences ranging from large Cisco Events to a fully customized Managed POV customer engagement. From scripted, repeatable demos to fully customizable labs with complete administrative access, our Cloud platform provides content and access to field and channel partners on any network (internal & external), any device and in any location. Check out our cloud platform at http://dcloud.cisco.com Your Impact (Roles & Responsibilities) The dCloud Platform team are looking for a versatile DevOps/Cloud Engineer to design, manage and support our application environments running in AWS, as well as build/support and enhance various toolsets used in our public cloud and on-prem environments. You will focus on innovating, automating and developing robust solutions for infrastructure creation and continuous application delivery. You will be responsible for: The design, build and management of application environments in AWS using a variety of cloud services such as EKS, VPC, Cloudfront, S3, RDS, Route-53 etc Providing technical direction in the design and implementation of an observability/monitoring stack for cloud native applications and infrastructure services Management, support and evolution of existing CI/CD processes leveraging tools such as ArgoCD, Jenkins, Github Actions, Terraform, Ansible etc in accordance with GitOps and IaC best practices Working with Operations to monitor and troubleshoot issues arising in AWS environments Providing leadership in adopting and implementing solutions to ensure security best practises are maintained throughout the SDLC and to maintain ongoing compliance with Cisco Infosec requirements Minimum Qualifications Systems and solutions architecture experience with the design and creation of application environments running in a public cloud Experience supporting mission critical global services and knowledge of monitoring/alerting/observability systems (Grafana, Prometheus, DataDog, Splunk, OpenTelemetry etc) Demonstrated expertise and hands-on working knowledge of open source automation tools such as Ansible, Terraform, Packer, Git etc Deep proficiency with container and orchestration technologies such as Docker and Kubernetes 5 years of work experience as a Systems Reliability Engineer, DevOps Engineer, Cloud/Software Engineer or Platform Engineer with expertise creating infrastructure automation Preferred Qualifications Experience with Python, Golang or other languages commonly used in the systems automation world Experience or knowledge of Test Automation frameworks/methodologies (desirable) Proficiency with troubleshooting systems and applications throughout the entire stack A solid working knowledge of Linux (Redhat, Ubuntu etc) Excellent written and verbal communication skills: Should be able to create detailed technical documentation on all projects/processes being rolled out. Should also be able to providing technical trainings on projects/processes being implemented WeAreCisco WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! Message to applicants applying to work in the U.S. and/or Canada: When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.