Customer Service Advisor – Full Time (Office Based)
Location: Mercury House, Cobalt Business Park, Newcastle NE27 0BY
Employment Type: Full-Time | Permanent | Office-Based
Salary: £23,000 – £24,000 per annum (PAYE) + Holiday Benefits
Hours: 37.5 hours per week (Flexible shifts & weekends required)
Join one of the UK’s leading financial service providers!
We’re hiring Customer Service Advisors to join a friendly and professional support team in our Newcastle office. If you're passionate about helping people and want to kick-start or grow your career in banking and financial services, this is a great opportunity!
What You’ll Do:
* Answer incoming customer calls in a professional and friendly manner
* Assist customers with banking-related queries and provide accurate information
* Log and validate each contact on the internal system
* Use internal tools and systems to resolve queries efficiently
* Provide excellent customer service with a focus on quality and care
What We Offer:
* Comprehensive 2–3 weeks paid training to set you up for success
* A supportive work environment with career growth opportunities
* Office-based role in a vibrant, modern workplace
* Competitive annual salary with holiday benefits
* Work with a trusted UK banking brand that values its customers and employees
Who We’re Looking For:
* Excellent verbal communication and problem-solving skills
* A team player with a positive attitude
* Willingness to work flexible shifts and weekends as needed
* Previous customer service experience is a plus, but not essential – we provide full training!