Administrator / Receptionist
Location: Medway
Salary: A GBP 22,932 per annum plus benefits
Vacancy Type: Permanent, Full Time
We are currently recruiting for an Administrator/ Receptionist
Role / Team overview
The Administrator is responsible for providing a comprehensive business administration service to support the Drug and AlcoholTreatment Service in Medway. The service is designed to deliver clinical and psychosocial interventions, group work, holistic therapies and additional interventions for adults seeking support for substance misuse issues in Medway.
The main responsibility in this role is to deliver administrative support for the service, front of house in a client facing role.
Key tasks will include
* Creating a welcoming and hospitable environment in the reception and waiting area
* Supporting the management of clinic attendance and booking of appointments
* Dealing with queries from service users, the public and professionals, both face to face and via telephone/email.
* Maintaining an excellent level of communication to ensure information is delivered to the right person/department
You will also support the wider administrative team with data input and administration,
clinical administration, maintaining and developing communications with local partnerships.
Flexibility will be required in this role, this may include some evening/weekend shift with reasonable notice to deliver services, enabling continuity of care for the client group.
The ideal candidate will have
* A business studies or administrative qualification (or be studying towards).
* Experience in Microsoft packages and case management systems.
* Experience of providing administrative support or in a receptionist role within a large team, demonstrating ability to work in a pressured environment.
* Excellent written and verbal communication skills, with the ability to deal with people of all levels and to work on own initiative in preparing correspondence.
* Proactivity : Quick thinking with a high level use of initiative.
* Resilience : Solves problems, takes learning on board from mistakes to aid personal and professional growth.
* Adaptability : Can work in fast:paced changing environments.
* Confidence : Has confidence in own abilities, awareness of the working environment and able to communicate clearly and concisely.
* Team Work : Works in harmony with colleagues to deliver results.
* Open to Feedback : Open to constructive feedback in order to further develop.
* Innovative : Continually searching for better ways of working .
About Us
We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.
We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits:
* Flexible working
* Training and development opportunities
* Simply Health Cashback Scheme (optional)
* Season Ticket Loan Scheme
* Cycle to work scheme
* Crisis Loan Scheme
* Electric Car Scheme
* 3 x Wellbeing Days (pro ratad for part time employees)
* Access to Blue Light Card
* 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
* Contributory Pension Scheme : Employer matched contributions of up to 6 in the first two years service and up to 9 thereafter
* Death in Service Payment (2x annual salary)
* Critical Illness Insurance (subject to qualifying criteria)
Diversity at Forward Trust
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