Job Description: Customer Service & Sales Advisor at Halfords
Join us at Halfords, the UK's leading retailer of automotive and cycling products, and be part of our success story in helping the nation stay safely on the move.
Salary: Realistic OTE of £30,000-£32,000 per year, with a base salary of £25,000 to £27,000 per year.
About the Role: If you have a passion for motoring and excellent customer service skills, this role involves engaging with customers proactively, building rapport quickly, and advising on products and services to meet their needs. You will work collaboratively with our Autocentre and Mobile Expert teams to deliver a seamless customer experience.
Responsibilities include:
1. Recommending and selling services such as Tyres, MOT, and car maintenance.
2. Identifying the best solutions for customers, whether on-site or through our Mobile Expert vans.
3. Building strong relationships to ensure customer satisfaction and loyalty.
Benefits: Competitive salary, bonus scheme, 25% colleague discount across the group, and access to various discounts on goods and services.
To succeed in this role, you will need:
* Excellent rapport-building and communication skills.
* Experience in face-to-face customer service, ideally in retail or automotive sectors.
* A proven track record of achieving sales targets by converting conversations into opportunities.
* The ability to share expertise effectively with colleagues.
* A keen interest or experience in motoring products and services.
#J-18808-Ljbffr