Support Worker (Assistant Resident Coach)
Salary: £25,000 - £26,000 – dependent on experience
Permanent
Fulltime
37hrs a week including approximately 1 in 4 weekends.
Mixed Shift Patterns 7am-3pm, 11am-7pm, 9.30-5.30pm
Full clean driving licence and access to your own vehicle for work purposes required.
Our client is a not-for-profit housing association located in Luton. We are looking for an experienced Support Worker to join a growing company.
Purpose:
As an Assistant Resident Coach you will be the primary supporter for residents working with the Resident Coaches to deliver the best possible outcomes for our residents; utilising psychologically informed ways of working to provide a service which is flexible and adaptive to the changing needs of customers and the team.
Responsibilities:
* Comprehensive delivery of the service to residents.
* Work in a psychologically informed way, coaching residents in a person-centred way.
* Working collaboratively with the Resident Coaching Team to support each other to ensure that residents always receive a consistent standard of positive attitude and appropriate behaviour in the delivery of the service.
* Carry out holistic assessments of new residents following referrals, devise and implement support plans and risk management plans.
* Carry out daily recordings to evidence the support given and ensure the internal system reflects any changes relating to the resident.
* Efficiently liaise with other professionals when needed such as social workers, solicitors, translators, police and education providers.
* Conduct daily coaching sessions.
* Support all residents on-site and manage your own case load of clients by organising and conducting coaching sessions, attending professionals’ meetings, making referrals to external agencies if needed and offering person-centred support.
* Think creatively and practically to deliver the best possible support.
* Provide assistance relating to benefit claims and personal contribution charges.
* Support residents to learn independent life skills to enable a successful, planned move-on into the community.
* Participate in reflective practice sessions with the team with regards to supporting residents with complex needs.
* Utilise knowledge, skills and experience to recognise difficult or challenging resident situations and use appropriate skills to support colleagues to influence and bring about positive change to the residents’ behaviour.
* Ensure residents are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to participate in service improvements.
* Attending networking and partnership meetings to gain support and ideas from external organisations.
* Understand and follow policies and procedures always, including Health and Safety, Fairness, Lone Working, SOVA and Child Protection, reporting any concerns as required under legislation and Local Authority procedures.
* Take responsibility for undertaking the appropriate level of Disclosure and Barring Service (DBS) check every 3 years, updating your manager of any changes in your status.
Skills / Experience
* Working with vulnerable people
* Awareness/understanding of social issues such as homelessness, well-being, support services, affordability
* Psychological insight
* Diversity/equalities
* Empathy
* Personal resilience
* Listening skills
* Excellent communicator - building trust
* Creative thinker, problem solver
* Confident decision maker
* Self-motivated/accountable
* Self-management/collaboration with others
* Planning skills
* Excellent literacy
* Good IT literacy, digitally inclusive