Job Description
Communications Manager
Contract: Government
Location: London, E14 9SH
Hours of work: 37.5
Contract Type: Permanent
We are seeking an engaging Communications Manager to join our team on a key client contract.
In this role, you will work closely with the Key Account Portfolio Director (KAPD), Senior Operational Account Team and the People & Culture team to create and deliver audience‑appropriate, multi‑channel communication content.
You will support a broad range of stakeholders across the account, driving employee engagement and enabling effective information flow.
Job Description
We are looking for someone who can develop and lead communication plans, act as a trusted advisor to operational colleagues, and ensure that messaging is clear, timely and aligned with brand standards.
This is an exciting opportunity to make a meaningful impact by enhancing engagement, promoting achievements and strengthening the ISS community across the contract.
Key Responsibilities
* Develop a Communication Programme with the Account
* Lead, defining strategy, objectives and key outputs
* Support change and transformation initiatives through clear, consistent communication
* Create, capture and manage content across channels including digital tablets, newsletters, reports, presentations and site packs
* Coordinate and disseminate communication across the contract to ensure stakeholders are informed and engaged
* Act as a brand ambassador, ensuring all communication aligns with ISS brand guidelines and liaising with the central UK Communications team
* Deploy and coordinate ISS campaigns on the account, including social value initiatives to increase participation and involvement
* Promote achievements, initiatives and activities across the contract
* Provide communication support to projects, ensuring effective communication of goals, progress and outcomes
* Build a network of contacts across the contract to support content flow and share good stories effectively
Professional and Personal Competencies/Qualifications
* Experience in Communications, Public Relations, Marketing or a related field (desirable)
* Proven experience in a communication role
* Excellent written and verbal communication skills
* Strong organisational and project management capability
* Ability to work collaboratively with cross-functional teams
* Strong interpersonal skills with the ability to build relationships at all levels
* Proficiency with digital communication tools and platforms
* Expertise in PowerPoint, Word and design tools such as Adobe InDesign or Photoshop
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com