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Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About The Role
We are looking for a Dynamics 365 Customer Engagement (CE) Functional Consultant to join our growing Microsoft Business Applications team. You will play a key role in delivering Dynamics 365 CE solutions that help customers transform how they manage their sales, service, marketing, and customer relationships.
Working closely with clients, you will lead discovery sessions, design business processes, configure D365 CE, and support clients throughout the implementation journey to go-live and beyond.
This is a fantastic opportunity for someone who is passionate about helping organisations improve how they work through the power of CRM and the wider Microsoft Power Platform.
In this role, you’ll:
* Lead and facilitate workshops to understand client business processes and capture requirements
* Design and configure solutions within Dynamics 365 CE (Sales, Customer Service, Marketing, Field Service, or Project Operations) to meet client needs
* Translate business requirements into functional specifications, process flows, and solution designs
* Collaborate closely with technical consultants, developers, and stakeholders to ensure successful delivery
* Support data migration, testing, UAT, and deployment activities
* Deliver user training and provide post-go-live support to help drive user adoption
* Act as a trusted advisor to clients, offering recommendations on best practice and future scalability
* Participate in pre-sales engagements where needed, providing solution input and effort estimates
* Contribute to internal knowledge sharing and development of delivery methodologies
What will you bring?
* Proven experience delivering Dynamics 365 CE implementations (on-premise or cloud)
* Strong understanding of at least one CE module (e.g. Sales, Customer Service, Marketing, Field Service, or Project Operations)
* Knowledge of core CRM concepts and customer-centric business processes
* Ability to conduct workshops and lead discovery sessions with stakeholders
* Confident translating business requirements into Dynamics 365 CE configurations and functional solutions
* Experience in data migration, testing, and user training activities
* Excellent problem-solving skills and attention to detail
* Strong communication and stakeholder management skills – comfortable engaging both technical and non-technical audiences
* Knowledge of the wider Power Platform (Power Apps, Power Automate) is highly beneficial
* Microsoft certifications in Dynamics 365 or Power Platform are desirable
What can we offer you?
* Hybrid Working
* Private Medical Insurance or Company Paid Health Cash Plan
* Employee Assistance Program
* 25 days holidays plus your birthday off
* Option to purchase additional holiday (up to 5 days)
* Company Pension Scheme
* Life Assurance x 4
* A diverse workforce
* Employee investment with Node4 training Academy
* Family savings and shopping discounts through the Node4 benefits portal.
* Discounted Gym Membership
* Modern facilities with open and welcoming breakout areas
* Company Social events
* Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
TAKE A LOOK AT OUR STORY
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Consulting, Information Technology, and Sales
* Industries
IT Services and IT Consulting
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