Job Role: Residential Development Manager (24428)
Salary: £22,477 per annum, plus benefits
Hours: Monday - Friday, 9am - 5pm (35 hours per week)
This is a live-in position with rent-free accommodation provided.
Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales, and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders, and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Retirement Housing Managers (ARHM) and Property Managers Association Scotland (PMAS). It holds a Five Star Rating from the British Safety Council, is an accredited Safe Agent, and belongs to The Property Ombudsman.
Main Responsibilities
* Maintain a high profile around the development/office, ensure residents are checked within our requirements.
* Conduct daily checks to ensure the building is safe and secure, maintain records in line with internal procedures, and ensure all data is protected and kept secure. Keep communal areas, gardens, and grounds clean and maintained through effective management of contractors.
* Oversee all works being completed, raise orders, manage contractors, monitor progress, and sign off completion.
* Encourage and support the formation of a Residents Association, work with them to enhance the resident experience, and help build a sense of community by supporting a Social Committee to plan and run social events.
* Build and maintain links with residents’ family members, local authorities, doctors, social workers, and health authorities as appropriate.
* In case of emergency, contact the appropriate response team or authorities.
* Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome, and help them settle in, being present to greet them where possible.
* Collaborate with your local peer team of Development Managers for advice and support, and travel to team/company meetings as required.
About you
* Customer Service: Passionate about providing exceptional customer service, ideally face-to-face.
* Communication: Natural communicator capable of resolving issues and complaints effectively.
* Health & Safety: Understanding of health & safety importance, with experience in handling challenging or emergency situations.
* IT Skills: Proficient in Microsoft Office and confident in learning new systems.
* Administration: Organized, methodical, with experience in maintaining accurate records.
* Personal Qualities: Outgoing, able to build professional relationships, self-motivated, proactive, team-oriented, and innovative.
The Benefits
We provide the necessary technology, training, and support to excel in your role. Our benefits include competitive salaries, private medical insurance, pension contributions, life assurance, and exclusive discounts on various benefits, including discounted gym memberships.
Diversity
We are committed to promoting diversity and recruiting on merit. We will support adjustments needed during recruitment and onboarding.
Ready to Apply?
Click the apply button below to start your application. You will be asked to upload your CV and answer a few questions.
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