Job Description
The ServiceNow Administrator is responsible for managing, optimising, and maintaining high-quality ServiceNow AI Platforms using best‑practice patterns. This role must balance operational efficiency with long‑term platform sustainability and will operate with a high degree of autonomy.
Key Responsibilities
* AI Platform Administration & Governance
o Administer and oversee ServiceNow instances across multiple environments (Dev, Test, Prod)
o Establish and enforce configuration standards, guardrails, and best practices
o Manage system upgrades, patches, and version updates with minimal disruption
o Monitor platform performance, health, security, and user access controls
* Configuration & Optimization
o Configure core capabilities (e.g., AI, ITSM, CSM, Now Assist, EC/Portals, workflows, flows, catalog, ITOM, PA)
o Implement reusable, scalable components using out‑of‑the‑box functionality
o Minimise customization and avoid introducing technical debt
o Optimise system performance and user experience
* Integration & Data Management
o Develop and maintain integrations (REST/SOAP APIs, external systems)
o Manage CMDB and data structures for integrity and accuracy
o Oversee data imports, exports, and synchronisation processes
o Support API connections and middleware configurations
* Stakeholder Engagement
o Work closely with architects and technical leads to align on design standards
o Provide expert guidance to users and support teams
o Troubleshoot and resolve platform issues
o Contribute to documentation, runbooks, and knowledge sharing
* Proactively identify opportunities to improve platform efficiency and sustainability
* Stay current with ServiceNow updates, emerging capabilities and relevant certifications
Qualifications
Required Experience
* 2+ years hands‑on ServiceNow administration experience
* Experience across multiple modules
* Advanced configuration capability (workflows, Business Rules, Flow Designer)
* Experience with integrations and working with APIs
* Solid understanding of CMDB and CSDM
* Proven ability to operate independently in a senior capacity
* ServiceNow Certified System Administrator – mandatory
* ServiceNow Advanced Administrator – desirable
* ServiceNow Data Foundations Certification – desirable
Key Attributes
* Delivery‑focused and pragmatic
* Avoids over‑engineering solutions
* Comfortable operating as a senior administrator in a small team
* Understands trade‑offs between speed and sustainability
* Proactive in improving how the platform is managed and configured
* Delivers clean, maintainable configurations from the outset
* Uses out‑of‑the‑box functionality wherever possible
* Requires minimal oversight to operate effectively
* Takes ownership of platform health and user satisfaction
* Drives best practices across the organization
Benefits
Through our Netcompany Academy, we offer a diverse range of courses, seminars and certifications carefully curated to support your development. As you advance in your career, the Academy tailors its offerings to enhance your managerial skills, deepen your understanding of methodologies, hone your leadership abilities, and fine‑tune your strategic acumen.
As you progress through the content, you’ll naturally take on more responsibility and network with your peers.
* Private Medical Health care via Vitality
* Pension contribution, Life Assurance
* Professional certifications supported as part of learning and development
* A range of retail discounts to enhance your lifestyle, including restaurants, supermarkets, travel, leisure activities and health and well‑being services
* Access to our Employee Resource Groups, representing diverse backgrounds and providing a platform for colleagues to connect, learn, and support one another
EEO Statement
Netcompany is committed to providing an inclusive and barrier‑free recruitment process for anyone wishing to apply for a job with us. We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in, so please let us know if you wish your application to be considered under this scheme.
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