Job title:Policy Lead Associate - Redress
Division:Supervision,Policyand Competition
Department:Cross-CuttingPolicy & Strategy (CCPS),
1. Salary:National (Edinburgh and Leeds) ranging from£59,100to £69,000and London from£64,900 to £76,000(salary offered will be based on skills and experience)
2. This role is graded as:Lead Associate, Regulatory
3. Your recruitment contact isShafikaviak.Applications must besubmittedthrough our online portal. Applications sent viasocial media oremail will not be accepted.
About the FCA and team
We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us,you’llplay a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.
SPC oversees firms and individuals (supervision), creates and reviews the rules by which theyoperate(policy) andidentifiesand remedies ineffective competition in markets (competition).Sitting in Cross-Cutting Policy & Strategy (CCPS), the redress and CMC policy team owns the policy framework for consumer redress, including rules on complaints handling, compensation, and claims management, andprovidesspecialist advice across the FCA to support effective outcomes andidentifypotential firm-level risks.
Role responsibilities
4. Support the manager in overseeing team activities,allocatingtasksand trackingprogress toensure high quality delivery and a motivated, well-supported workforce
5. Oversee the development of 2–3 Associates through coaching and mentoring to improve team capability andlong termperformance
6. Shape team and departmental strategy while managing key stakeholder relationships to ensure alignment and informed decisionmaking
7. Facilitate knowledge sharing and serve asan escalation pointfor complexissues to enhance team confidence and operational performance
8. Lead thedevelopment ofimpactful policy proposals, papers, and consultation materials
9. Oversee the delivery ofaccurate,timelypolicy advice to supervisors, firms, consumers, and industry bodies to support sound decisions and a resilient financial ecosystem
Skills required
Minimum:
10. Prior policy experience, with experience of dealing with complex policy issues relevant to consumer protection in regulated industries
11. Demonstratable experience of precise and concise drafting with strong attention to detail,with experience of drafting for a range of audiences
12. Prior experience ofmanaging stakeholder relationships, including experience of distillingcomplex issues into succinct messages & presentingconfidently to a variety of internal and external stakeholders
Essential:
13. Evidence of analysinglarge amountsof complex information,identifyingthe key themes, drawing logicalconclusionsand developing and implementing strategies.
14. Strong management capability project management) to help plan, prioritise andallocatework within the team
15. Ability to work independently, use sound judgement and escalate issues appropriately
16. A curious and inquisitive mindset, and an ambition to deliver in the public interest
17. Inclusive approach – respects the diversity of cultural,socialand academic backgrounds found in the organisation and able to adapt personal style to effectively engage individuals from a wide-range of backgrounds
Benefits
18. 25days annual leave plus bank holidays
19. Hybrid model with up to 60% remote work
20. Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
21. Private healthcare with Bupa, income protection, and 24/7 Employee Assistance
22. 35 hours of paid volunteering annually
23. A flexible benefits scheme designed around your lifestyle
For a full list of our benefits, and our recruitment process as a whole visitour benefits page.
Ourvaluesandculture
Our colleagues are the key to our success as a regulator.We are committed to fostering a diverse and inclusiveculture: onethat’sfree from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best.We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.
If yourequireany adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.
We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.
DisabilityConfident:ourhiringapproach
We’reproudto be aDisability Confident Employer, andtherefore, people or individuals with disabilities and long-term conditions who best meet theminimumcriteria for a role will go through to the next stage of the recruitment process.In cases ofhigh application volumes,we may progressapplicants whose experience most closely matches the role’s key requirements.
Usefulinformation andtimeline
24. Jobadvertclose:28thJanuary 2026, 23:59pm
25. CV Review/Shortlist:30thJanuary 2026
26. First Interview: w/c9thFebruary 2026
27. Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.