My client is seeking a motivated and customer-focused Customer Service Advisor to join our team in Bury. Working within the utilities sector (energy, water, or gas), you will be the first point of contact for customers, delivering a high standard of service and support across a range of enquiries.
Key Responsibilities
* Handle inbound and outbound customer calls, emails, and online enquiries
* Resolve customer queries relating to billing, accounts, meter readings, and service issues
* Provide clear and accurate information regarding tariffs, usage, and services
* Support customers with payment plans and account management
* Log all customer interactions accurately on internal systems
* Escalate complex or unresolved issues to relevant departments
* Ensure compliance with industry regulations and company policies
* Deliver excellent customer service in line with company standards and KPIs
Key Skills & Experience
* Previous experience in a customer service or contact centre role
* Excellent communication and interpersonal skills
* Ability to manage a high volume of enquiries in a fast-paced environment
* Strong problem-solving skills and attention to detail
* Good IT skills, including experience with CRM systems
Desirable Experience
* Experience within the utilities sector (energy, water, or gas)
* Knowledge of billing systems or regulatory frameworks
* Experience handling complaints or vulnerable customers
Personal Attributes
* Customer-focused with a positive, empathetic approach
* Reliable, organised, and able to prioritise workload
* Team player with a proactive mindset
* Eager to learn and develop within the role
What is on offer
* Competitive salary and benefits package including a bonus
* Full training and ongoing support
* Opportunities for career progression within the utilities sector
* Supportive and collaborative team environment
Apply now to join a growing organisation and build your career within the customer service sector