A growing business is looking for a Rental Customer Advisor to provide exceptional customer service, whilst driving sales growth. You will play a vital role in providing excellent service to valued customers, assisting them in finding perfect rental solutions tailored to their needs. In return, you will receive a basic salary of £28,665 per annum, plus a range of benefits including:
Commission based on upselling of products (warranties/services etc)
Ongoing training and development opportunities
Mobility options (including company car etc.)
Team events
28 days annual leave
Health insurance after two years' service
Death in service scheme
Company pension
Uniform provided
Employee discounts
They have a diverse selection of quality cars, vans, 4x4s, trucks and minibuses for daily rental, and flexible contract hire. They provide expert knowledge and advice, to help customers choose the best value hire vehicle for their needs.
As Rental Customer Advisor, your responsibilities will include:
Greeting and welcoming customers in a friendly and professional manner
Listening attentively to understand customers' requirements and recommend appropriate options
Conducting vehicle inspections and documentation to ensure rentals are in optimal condition
Processing reservations, rental agreements, and payments accurately
Providing clear and concise explanations of terms, conditions, and insurance coverage
Promoting add-on services, such as additional insurance coverage, to enhance customers' rental experience
Handling customer complaints or concerns promptly and professionally
Collaborating with the team to manage fleet availability and ensure proper vehicle maintenance
Staying up to date with product knowledge and industry trends to effectively communicate with customers
We’re looking for a Rental Customer Advisor with:
The ability to deliver exceptional customer service to valued customers, manage customer queries to exceed sales targets with business and leisure clients.
Experience supporting a team and different departments, with the ability to obtain detailed information and form decisions based on customer profile and business needs.
Reliability and flexibility, including weekends and holidays
Full and clean UK driving licence
They welcome applicants from both sales, customer service and administration backgrounds.
To apply for this role as Rental Customer Advisor, please click apply online and upload an updated copy of your CV.
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