Driver Manager - Cambridge
? Driver Manager
Location: Cambridge
Are you a people-focused leader who thrives in a safety-critical, high-performance environment? Do you have the confidence to lead from the front, influence culture, and bring out the very best in others?
Join Govia Thameslink Railway (GTR) as a Driver Manager and play a vital role in shaping the future of our operational workforce.
? The Opportunity
As a Driver Manager, youll lead and manage a designated group of drivers, ensuring the highest standards of safety, performance, and customer service are consistently delivered. Youll be a visible, trusted, and respected leader—someone who motivates, supports, and challenges their team to perform at their best.
This is a hands-on leadership role where people management, safety leadership, and operational excellence come together to deliver outstanding service to our customers.
? What Success Looks Like
Youll be instrumental in:
* Creating a first-class customer service culture that raises professionalism and enhances the on-board experience.
* Driving employee engagement and performance, ensuring fair, consistent application of attendance, performance, disciplinary, and grievance procedures.
* Leading a high-performing, customer-focused driver team that delivers safe, reliable, and revenue-maximising services.
* Using data, insight, and risk-based decision making to continuously improve safety, performance, and customer outcomes.
? Key Responsibilities
* Maintain effective control of driver safety performance, using chain of care and performance management processes.
* Conduct regular briefings and performance reviews, ensuring standards and targets are met.
* Review accident and incident trends with drivers, taking action where required.
* Implement recommendations arising from investigations and inquiries within your remit.
* Work collaboratively with Network Rail and enforcing authorities during formal investigations.
* Support Competence Development Managers to maintain and develop driver competence, including route and traction knowledge.
* Provide on-call cover as part of a rota, acting as first line response when required.
? About You
Youll be:
* A confident, credible people manager with experience in a safety-critical or operational environment.
* Passionate about coaching, engagement, and performance improvement.
* Calm under pressure, fair in your approach, and confident handling complex people matters.
* Committed to delivering excellent customer service through strong leadership and high standards.
? Why Join Us?
At GTR, youll be part of an organisation that moves millions of people every year—and values the people who make that happen. We offer the chance to make a real impact, develop your leadership career, and help shape a culture of safety, professionalism, and pride.
Ready to lead from the front and drive real change?
Apply today and help keep Britain moving.
Closing date - 1st April 2026
Documents
* Driver Manager.pdf (81.57 KB)