Customer Service Advisor – Cheetham Hill & Salford Quays sites
What you will do
Please note this role requires a rotating shift pattern of 2 days/2 nights/4 days off.
Based in one of our Customer Monitoring Centres in Manchester, you will be the first point of contact for our customers. Whether handling account queries, providing technical support, or responding to live monitoring needs, you will build strong relationships and take full ownership of every enquiry. As part of an expert team, you will receive continuous training, cross-skilling opportunities, and career progression support, empowering you to build a rewarding future with a leading brand in a secure and growing industry.
What we offer
* Comprehensive benefits package, including pension, life assurance, employee discounts, and employee assistance program
* Outstanding product and on-the-job training with extensive resources
* A supportive and collaborative team environment
* Career progression opportunities through various pathways
* A strong focus on safety through our Zero Harm policy
* Access to our business resource groups
How you will do it
* Follow a rotating shift pattern: 2 days (7 am–7 pm), 2 nights (7 pm–7 am), followed by 4 days off
* Handle live alerts from customers’ security and fire systems
* Liaise with Police and Fire Control when necessary
* Manage customer service calls, ensuring adherence to company procedures
* Provide operational advice to customers regarding their security systems
* Schedule engineer visits and coordinate with customers and engineers on appointments
* Input accurate information into computer systems
* Attend all required company training sessions
* Maintain customer confidentiality at all times
What we’re looking for
Required:
* A customer-focused mindset with a proactive attitude
* Alignment with our company values
* Strong ambition and a willingness to learn—extensive experience isn’t essential, as we support employee development
* Excellent telephone manner and strong attention to detail
* Fluent spoken and written English, with IT literacy
Preferred:
* Previous experience in a contact centre or customer service environment
Join us in delivering exceptional service and making a real impact in a growing industry!
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