Job Description
3 Month Contract With A Local Authority
Job Purpose
The Customer Service Assistant plays a key role in supporting the Community Equipment Service at Vision Products by delivering a high standard of customer care and administrative support. The role ensures efficient communication with clients and smooth coordination of equipment deliveries, collections, and repairs, contributing to effective day-to-day operations and positive customer experiences.
Key Responsibilities
* Handle incoming telephone enquiries professionally, courteously, and efficiently, ensuring a high level of customer service at all times.
* Assist in scheduling deliveries, collections, and equipment repairs by liaising with clients to agree suitable dates in line with order requirements and service standards.
* Accurately record and update customer and order information on internal systems.
* Carry out general administrative duties, including filing, data entry, and documentation, to support the smooth running of operations.
* Communicate effectively with internal teams, drivers, and technicians to ensure timely service delivery.
* Support problem-solving and query resolution, escalating issues where appropriate.
* Maintain confidentiality and comply with company policies and procedures.
Requirements
* Strong communication skills, particularly telephone manner and customer-facing interaction.
* Good organisational skills with the ability to manage multiple tasks and priorities.
* Basic IT skills, including the use of office systems and databases.
* Attention to detail and a methodical approach to administrative tasks.
* Ability to work effectively as part of a team and independently when required.
* Previous experience in a customer service or administrative role.
* Experience working in a healthcare, community service, or logistics-related environment.
* Familiarity with scheduling or order management systems.