Job Title: Technical Product Specialist - Roofing Systems
About the Role:
This is an exciting opportunity to join our team as a Technical Product Specialist for Roofing Systems.
We are seeking a highly knowledgeable and customer-focused individual to lead technical support initiatives for our industrial roofing coatings product line. As a Technical Product Specialist, you will bridge product knowledge, customer service, and field application expertise to ensure customer satisfaction and product performance through expert guidance, troubleshooting, and training.
This role will suit someone who enjoys getting under the skin of 'roof to floor' coating systems and products to understand the delivery needs and requirements of our contractors, specifiers, and building owners. The right person will be on hand to support clients and the wider office team with in-depth product knowledge, using their skills to develop product offerings and write/adapt data sheets.
You will have the ability to interpret product data sheets, safety data sheets, and construction drawings/specs. Proficient in MS Office; CRM or support ticket system experience would be an asset.
In this role, you will collaborate with R&D and product management by relaying field insights, performance issues, and opportunities for innovation. You will also assist in testing and validation of new roof coating formulations or system enhancements.
Please note that this is not a hands-on application experience but rather a knowledge-based role.
Key Responsibilities:
1. Serving as the primary point of contact for in-depth product inquiries related to roof coatings from specifiers, contractors, and sales teams.
2. Providing timely and accurate troubleshooting and product application guidance via phone or email.
3. In-depth knowledge of roof coating products and systems.
Product Training & Education:
1. Develop and deliver product technical training programs (in-person and virtual) for internal teams, applicators, and distributors.
2. Write product data documents, guides, and presentations to enhance understanding and correct usage of roof coating systems.
Regulatory & Quality Assurance:
1. Ensure compliance with relevant building codes, environmental regulations, and safety standards.
2. Support warranty evaluations and documentation based on field data and application practices.
Education and Experience:
* Degree or qualification in Construction Technology, Materials Science, Engineering, or related field. Equivalent industry experience may be considered.
* Minimum of 5 years in roofing, coatings, or construction materials industries.
* Hands-on experience with liquid-applied roof coatings (e.g., acrylic, silicone, polyurethane, or bituminous systems).
Skills & Competencies:
* Strong knowledge of roofing systems, surface preparation, coating application methods, and weather impact.
* Excellent communication and presentation skills.
Benefits:
* Competitive salary between £45,000 to £55,000.
* Bonus 50% OTE.
* WPA Health Provision for prescriptions, eye tests, and dentistry.
* 22 days paid leave + statutory days.
* Statutory pension.