The role of Housing Officer will include:
1. Delivering high quality housing management services meeting the needs and expectations of current and future residents and the wider community
2. Providing an effective tenancy and resident customer service which is in line with policies and procedures
3. Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
4. Dealing with complaints about service delivery focusing on first contact resolution and learn from this to help to develop an excellent customer service
5. Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
6. Delivering general advice on all aspects of tenancy to enable sustainability
7. Working with a range of external agencies to resolve a range of issues affecting tenant welfare including; domestic abuse, anti-social behaviour and safeguarding
Skills and experiences:
8. Literacy and numeracy equivalent to passes in GCSE English and Maths
9. Proven experience of undertaking a similar role delivering high quality tenancy services within property or tenancy management
10. Excellent skills in analysing and diagnosing problems and implementing solutions
11. Excellent customer service and customer care skills
12. Proficient user of Microsoft Office packages including Word, Excel, Outlook and Teams
13. Excellent communication skills both verbal and written
14. Working knowledge of relevant regulations and good practice
15. Travel is a requirement of the role, therefore a full valid driving licence is essential
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
16. 25 days annual leave (rising to a maximum of 30 days) plus public holidays
17. A pension scheme with employer contributions from Sanctuary
18. Life Assurance
19. Employee Advice Service including counselling
20. Cycle to Work scheme
21. Voluntary health plans
22. Employee discounts
23. Wellbeing support and tools
24. Employee recognition scheme
25. Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
26. £34,531 (rising to £36,348 after 12 months, subject to satisfactory performance)
(if the link is unavailable please visit the Sanctuary careers website)