Title: Sales Associate
Reports To: Store Leadership Team
Expectations
Achieve the Anthropologie mission – to create an unimagined experience. Consistently meet or exceed the financial, operational, and visual expectations of the company.
Customer Experience:
1. Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued
2. Selling Culture supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
3. Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store
Teamwork & Communication:
4. Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others
5. Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
6. Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
7. Insights & Feedback provides insights related to the customer and employee experience and communicates feedback to Store Leadership
Visual & Business Operations:
8. Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store’s business KPI’s
9. Product Flow: supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
10. Store Environment: maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates
Merchandising & Display:
11. Executes stock-to-sales processes and presentation standards
12. Is knowledgeable of trend and supports brand messaging
13. Has an understanding of how the merchant process impacts business and the customer experience.
We receive such a high volume of applications, unfortunately we can't reply to everybody. If you haven't heard back from us after 2 weeks, you haven't been successful on this occasion. However, don't let this put you off applying in future, please keep an eye on out for other opportunities.
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