Salary: £40,000 - 80,000 per year Requirements: Full UK drivers licence Relevant experience in IT Support or Service Office 365 Administration Knowledge of Active Directory and Server Administration Excellent organizational and interpersonal skills Excellent customer service skills Self-motivated with an ability to work in teams Enthusiastic, ambitious, and keen to learn new skills with a positive attitude Ability to prioritise and execute tasks in a high-pressure environment Industry standard certifications (Microsoft, Cisco & CompTIA) Responsibilities: Manage the IT Support queue Take ownership of IT issues and collaborate with the team and SMEs to resolve these issues Document processes and procedures to increase the efficiency of the service desk team Support M365 environment and perform server and laptop setups and repairs Install, configure and maintain user software and communications equipment Manage and communicate with third party vendors Provide support on client sites as per business requirements Technologies: Active Directory Cisco Support Office 365 Azure Cloud More: Nostra is a leading Managed Service Provider (MSP) in Ireland, dedicated to delivering advanced IT solutions that enable businesses to build reliable, secure, and scalable IT foundations. We have a passion for continuous improvement, serving a diverse range of industries and providing exceptional services that empower our clients to focus on their core business goals. We value our people and offer benefits such as a generous professional development budget, company pension, and wellness benefits. Our team is committed to trust, accountability, expertise, people, integrity, and empathy, and we are an equal opportunity employer committed to diversity and inclusion. Our offices are located in Dublin (HQ), Cork, Galway & Belfast. last updated 8 week of 2026