Lithuanian | Polish | Czech | Greek | Hungarian
Location
Lisbon, Portugal
Work Model
On-site
Hybrid / Work from Home possible depending on project & performance
Main Responsibilities
* Support customers via digital channels
* Resolve inquiries quickly and professionally
* Deliver high-quality customer experience
* Follow service standards and procedures
* Stay updated on leading e-commerce products
* Handle peak contact volumes during promo seasons
Profile
* Strong customer service skills
* Excellent written & verbal communication
* Empathy and rational decision-making
* Good understanding of e-commerce
* Able to work in fast-paced environments
Schedule
Current
* Mon–Sun rotational shifts
* 08:00–17:00 or 09:00–18:00
* 2 rotational days off
Future (TBC)
* 24/7 rotational shifts
Salary & Benefits
* Base Salary competitive
* Language Bonus: €45 × 11 months
* Meal Allowance: €7.23 per working day
* Shared accommodation available