Are you a passionate and experienced Treatment Coordinator (TCO) looking to take your career to the next level in a modern, patient-focused fully private practice?
We are currently seeking a GDC-registered Treatment Coordinator with excellent communication skills, clinical knowledge, and a proactive approach to patient care. This is a key role within our growing team, providing patients with a seamless, supportive, and informative journey from initial enquiry through to treatment completion.
About Us
We are a well-established, state-of-the-art private dental practice known for delivering outstanding patient care in a calm and welcoming environment. Our team is dedicated to clinical excellence, cutting-edge treatments such as Implants, Sedation, Smile Makeovers, Clear Aligners and Endodontics using digital x - rays and intra oral cameras. We work towards building long-term patient relationships with patients from their first visit with our highly skilled and friendly team.
Key Responsibilities
* Provide one-to-one consultations with new and existing patients
* Discuss treatment plans, procedures, finance options, and answer patient questions confidently
* Support clinicians in converting treatment plans and maintaining a high level of case acceptance
* Coordinate appointments, follow-ups, and ensure smooth patient communication
* Liaise with dental teams to maintain seamless care throughout the patient journey
* Maintain detailed and accurate records in compliance with GDPR and GDC standards
* Build and post social media content
* Maintain patient trackers
* Monthly management meetings reporting KPIs
* Diary management
* Responsible for the out of hours emergency phone
Requirements
* GDC registration is essential
* Minimum of 3 years' experience in a Treatment Coordinator essential
* Outstanding communication and interpersonal skills
* Sales and customer service experience (ideally within dentistry)
* Highly organised, proactive, and patient-focused
* Experience with Canva or similar platform
* Competent with dental software (We currently use SOE but will be transferring over SFD end of October )
What We Offer
* A supportive and friendly working environment
* Competitive salary + bonus scheme
* Continued professional development and training
* Modern practice with the latest digital technology
* Opportunity to be a valued part of a high-performing team
* Career progression available
* Additional days annual leave for birthdays after 1 full year employment
Job Types: Full-time, Permanent
Pay: From £13.50 per hour
Expected hours: No less than 40 per week
Benefits:
* Additional leave
* Company events
* Employee discount
* Employee mentoring programme
* Free parking
* Health & wellbeing programme
* On-site parking
* Referral programme
Application question(s):
* Experience with Digital Marketing ?
* Experience with Excel ?
Experience:
* Dental Nursing : 5 years (required)
* Treatment Co - Ordinator: 3 years (required)
Licence/Certification:
* GDC Registration (preferred)
Work Location: In person