Job Description
IT Support Engineer (2nd Line)
If you're early in your IT career - or about to start it - this is the kind of role that accelerates you, not boxes you in.
This isn't a repetitive password reset job. Most 1st line tasks are already automated. You'll step straight into meaningful 2nd line work, learning how real IT environments operate and how to prioritise, troubleshoot and improve systems properly.
And importantly, the people leading this team started exactly where you will.
Who are they?
They're a young and ambitious firm who are certainly no longer a "start-up", having built and shipped and incredibly successful white-label products that are now used by over 500 customers and they haven't even scratched the surface of where they want to take it.
You'll join a team of four engineers supporting around 130-150 internal users in a structured, modern IT environment. From day one, you'll build experience handling real technical issues - typically 10-20 tickets per day.
You'll learn how to:
* Diagnose and resolve 2nd line support issues
* Use Jira for service management
* Develop PowerShell skills in a practical setting
* Gain exposure to Azure and cloud-based environments
* Understand network environments including Cisco Meraki
If you're curious about automation or Scripting, you'll have the opportunity to grow those skills here. PowerShell is used regularly, and cloud exposure is part of the journey.
This team has a genuine track record of internal development.
The current manager started in this exact role. Others have progressed into 3rd line positions.
If you show initiative and drive, you won't stay static.
If you've built personal projects, studied Azure in your own time, experimented with PowerShell, or taken the initiative to learn, that will stand out far more than just time served.
You'll work a shift pattern covering days and nights.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.