Business Travel Consultant Apprentice – Speculative CVs
About the Role
We are on the look out for future Business Travel Consultant Apprentices to join our Good Travel Management team with the primary responsibility of providing administrative support to business travel consultants. This is a fantastic opportunity to learn and develop your skills on the job whilst being given the opportunity to train with our training provider for 20% of your working time.
We chose Good Travel Management because they understood our business’ strategic objectives and how the business travel strategy could help us achieve them. They’re proactive and always coming up with innovative ways to improve value for money and control costs.
As a high-service firm, we depend on Good Travel Management's high standards to get our partners, associates and clients to the right place, at the right time, at the right price.
International law firm
In addition to delivering superior service, Good Travel Management's intelligent fares solution delivers amazing value for money and significant savings over the traditional approach to booking flights.
European Asset Management Company
We chose Good Travel Management because they understood our business’ strategic objectives and how the business travel strategy could help us achieve them. They’re proactive and always coming up with innovative ways to improve value for money and control costs.
As a high-service firm, we depend on Good Travel Management's high standards to get our partners, associates and clients to the right place, at the right time, at the right price.
International law firm
The role will include:
As a Business Travel Consultant Apprentice, you will be responsible for providing an efficient, pro-active and cost-effective service to corporate clients, being aware of profitability coupled with client needs.
* Handle incoming enquiries by telephone, e-mail or online in a timely, efficient and professional manner, adhering to any agreed service agreements for specific customers.
* Gain a full working knowledge of selling IATA published, Nett, ITX and Low Cost Carrier fares and their benefit to both Good Travel and the customer.
* Select the most appropriate travel solutions for our customers ensuring that full considerations is taken of the most profitable option for Good Travel vs the needs of our customers.
* Gain a good working knowledge of UK rail information and ticketing systems to provide an informative and professional service to customers.
* Promote other travel related services such as car rental, hotels, overseas rail, passport and visas, chauffeur drive and any other ad-hoc requirements.
* Ensure that all reservations made are correctly loaded into Amadeus booking files, with notepads of all fares quoted, conversations with customers or suppliers. This ensures that other consultants along with our 24hour emergency supplier can retrieve a booking and have a full knowledge of the history and fares quoted.
* Gain confidence in using new tools introduced by Good Travel such as Amadeus, Host Keys and Ticket changer etc. to ensure consistency and accuracy across all locations.
* Gain a full understanding of the Travcom accounting system used by Good Travel, and to ensure that invoices and credits are raised accurately and promptly.
* Ability to demonstrate costs savings for clients through the capture of data in the booking process for use in the Management Information Reports.
* Gain a full understanding of the cost implications of booking methods and to ensure that the most cost effective solutions are utilised.
Full training will be provided on all aspects of the role.
About you:
* Provide high quality customer service through acting in a courteous and professional manner at all times.
* IT literacy with a good working knowledge of a variety of software applications, including Microsoft Office.
* Flexibility to assist in out-of-hours work as required.
* Undertake duties other than your normal office duties from time to time.
* Maths/English qualification grade 4/C or above
* GCSE or equivalent
Our workforce is fundamental to our success with a drive deliver quality services to our customers. So, if you have the above qualities and a desire to learn, then please do not hesitate in applying.
Good Travel are specialists in SME Travel Management, Marine & Energy Travel and Events, Exhibitions and Trade Missions and here to make business travel management easier for our customers.
Good Travel is part of sixth-generation, family business, the John Good Group. Winners of the Yorkshire & Humberside Family Awards 2022 for Family Business of the Year and Best Social Impact. Founded on family values, we put our people, planet, and communities at the heart of everything we do.
Location
Office based within the beautiful grounds of Hesslewood Office Park, Hessle, HU13 0LH
Full time, 37.5 hours per week (Monday to Friday)
Office based within Hesslewood Office Park, Hessle, HU13 0LH
National Minimum Wage
The ‘Good’ things you can get:
* 25 days annual leave plus bank holidays which increases with service to 30 days
* Birthday day off work
* Generous Pension Scheme – Company matched contributions up to max 8%
* Life Assurance
* Health cash plan
* Gym and retail discounts
* Employee Assistance Programme and Virtual GP
* Family friendly policies including enhanced Mat/Pat leave and SPP
* Free Will writing service
* Employee Referral Scheme
* Employee Service Award Scheme
* Employee Volunteering and matched charitable donations
* Social events
We respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees. We believe in promoting an environment where everyone, from any background has access to the opportunities to grow and succeed.
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Recruitment Agencies: Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our HR Team or Hiring Managers.
GDPR: John Good & Sons care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.
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