Team Leader
Location: Cheam
Salary: £32,183.42 per year
Hours: Alternate shifts are 8am 5.30pm, then 8.30am 6pm
Job type: Full-time, permanent
Bridge Recruitment is helping one of our established clients recruit an experienced Team Leader ro join their ever expanding team.
Responsibilities of the Team Leader:
Support and monitor a POD of CSOs to carry out works to the highest standard
Handle and facilitate calls, to deliver The Perfect Repair
Resource Staffing Rotas
Develop staff morale, to promote an enthusiastic and committed team
Ongoing training and development of your team, to ensure continuous improvement (i.e. Mentoring, buddying and regular 1-to-1s) and regular reviews
Manage call escalation
Maintain excellent communication within your team
Consistently meet and exceed agreed Key Performance Indicators (KPIs)
Support and assist with any payroll Queries
Provide our Gas Management team with support, where required
Requirements of the Team Leader:
Previous experience within a similar role.
Excellent communication skills at all levels (both written and verbal)
Ability to proactively train and mentor others
Innovative whilst working within agreed structure
Demonstrates situational leadership
Flexible and able to adapt to change
Committed to delivering exceptional internal and external customer service
Maintain an efficient, professional, proactive attitude at all times
Trustworthy and able to promote a confidential environment
If you feel like you meet the above criteria for the Team Leader role, then please apply now!
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