Overview
We are seeking a dedicated and experienced Hotel Supervisor who can oversee the daily operations of our hotel The Lairgate. The ideal candidate will possess a strong background in hospitality and leadership, ensuring that our guests receive exceptional service while maintaining efficient hotel operations. As a Hotel Supervisor, you will play a pivotal role in creating a welcoming atmosphere and fostering a positive environment for both guests and staff.
Responsibilities
* Liaise with the Manager and Head Office to ensure seamless hotel operations.
* Oversee all aspects of hotel operations, including front desk management, housekeeping, and maintenance.
* Ensure high standards of guest services are consistently delivered, addressing any guest concerns promptly and effectively.
* Manage staff recruitment, training, and performance evaluations to cultivate a skilled and motivated team.
* Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
* Monitor financial performance, including budgeting, forecasting, and cost control measures.
* Maintain compliance with health and safety regulations as well as company policies.
* Foster relationships with guests to encourage repeat business and positive reviews.
Requirements
* Proven experience in hotel management or a similar role within the hospitality industry.
* Strong leadership skills with the ability to motivate and supervise staff effectively.
* Excellent guest service skills with a focus on creating memorable experiences for visitors.
* Familiarity with human resources practices related to hiring, training, and employee relations.
* Exceptional organisational skills with attention to detail in all aspects of hotel operations.
* Ability to work flexible hours, including weekends and holidays as required by the business needs.
If you are passionate about hospitality and possess the necessary skills to lead our team towards success, we invite you to apply for this exciting opportunity as our Hotel Manager.
Pay: £13.00-£13.80 per hour
Benefits:
* Employee discount
* On-site parking
Work Location: In person